Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Garnes IV

Kenosha,WI

Summary

Effective at completing projects and tasks on schedule, while managing teams. Consistently follows through with all assignments. Personable and dedicated customer service representative with extensive experience in the financial industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Ocean Spray
Kenosha, WI
05.2023 - Current
  • Lead team activities to ensure manufacturing objectives are accomplished in a safe, timely and cost-effective manner according to specification.
  • Develop, monitor and report on operating measures including general business, quality, safety, operator performance, equipment, etc. Ensure effective results.
  • Manage daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Conduct regular meetings with staff members to discuss any issues or concerns they may have had.
  • Develop work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Assist in the hiring process by conducting interviews and making recommendations for new hires.
  • Drive compliance with safety, quality and productivity goals in support of warehouse leadership team objectives
  • Ensure quality objectives are met through performance of sanitation audits, food safety checks, and product quality checks conducted according to policies. Actively participate in prevention and correction of quality-related errors. Check and enforce personnel hygiene & personal protective equipment.
  • Ensure the team is properly trained on competencies, good manufacturing practices (GMP's), equipment and safety procedures. In addition, create a standards culture to ensure stable manufacturing performance. Where standards are continually created, challenged and improved by working groups. Ensuring these are meaningful and followed with discipline.

Assistant Manager (ASM) L4

UWI2 GSF/AFS Amazon (Launch Team)
Milwaukee, WI
03.2020 - 05.2023
  • Member of UWI2 (Launch Team)
  • GSF/AFS/AFO/UFF leadership experience
  • Supports, mentors and motivates team
  • Point of Contact for Inbound/Receiving Dock standard operating procedure
  • GTDR & yard safety coordinator
  • Learning Coordinator
  • ICQA (POC)

Customer Service Representative Team Lead

Enova Financial
Gurnee, IL
03.2013 - 02.2019
  • Assisted operators with handling calls and took over escalated concerns to provide skilled solutions.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to understand needs and upsell products.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.
  • Helped customers to bring accounts into good standing by implementing payment plans.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
  • Monitored customer accounts to track outstanding issues and implement new solutions.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.

Education

Graphic Design

Carthage College Undergraduate
Kenosha, WI

Skills

  • Time management
  • Materials transport
  • Problem resolution
  • Customer service
  • Team building
  • Pallet jacks
  • Customer relations
  • Call center experience
  • Shipping and receiving understanding
  • Wrapping and boxing
  • Materials handling and transport
  • Invoice verification
  • MS Office
  • Organization
  • Lean 6 Sigma/Kaizen
  • Food management safety certified
  • TDR Yard management certified
  • CPR certified
  • Loss prevention Certified
  • Learning/safety ambassador
  • PIT/EPJ certified
  • Train the trainer certified
  • Operations Management
  • SAP Trained
  • Redzone Trained
  • Red Prairie Trained

Certification

  • Trailer dock release (TDR) certified
  • Ambassador certified
  • Critical Pull Time (CPT) certified
  • RWC4 Operator certified
  • Lean 6 Sigma/Kaizen
  • Food management safety certified
  • TDR Yard management certified
  • CPR certified
  • Loss prevention Certified
  • Learning/safety ambassador
  • PIT/EPJ certified

Timeline

Operations Supervisor

Ocean Spray
05.2023 - Current

Assistant Manager (ASM) L4

UWI2 GSF/AFS Amazon (Launch Team)
03.2020 - 05.2023

Customer Service Representative Team Lead

Enova Financial
03.2013 - 02.2019

Graphic Design

Carthage College Undergraduate

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Robert Garnes IV