Jennifer Frey
Willshire
Summary
Dedicated professional with strong relationship-building and problem-solving abilities. Proven track record of exceeding expectations in fast-paced environments. Skilled in cultivating partnerships and fostering relationships across diverse demographics and management levels. Exceptional customer service and communication skills enhance team collaboration and effectiveness.
Overview
14
14
years of professional experience
Work History
Operations Manager
QSL Transport USA (Sycamore Specialized Carriers)
Fort Wayne
10.2023 - Current
- Managed recruiting, hiring, onboarding, and training of drivers and dispatchers; monitored driver performance for efficiency, safety, and delivery time; conducted annual evaluations for all staff.
- Coordinated with the dispatch team to assign trucks and drivers to each load and schedule deliveries.
- Coordinated risk and incident management efforts to maintain safety standards. - Coordinate with the Safety and Compliance Manager to ensure that all operations adhere to the FMCSA, OSHA and DOT regulations, including HOS and driver log audits. Implement and enforce safety policies, conduct routine inspections, and manage incident reports or accident investigations.
- Managed equipment and fleet maintenance to ensure vehicle readiness. - Work with the shop mechanics and dispatch on tracking all equipment maintenance needs to be repaired or in for DOT inspections. Ensure that all vehicles are safe, road-ready and compliant.
- Executed route planning and engineering to optimize travel safety and efficiency. - work with the dispatch team on planning a safe viable route for the driver and load taking the following into consideration when evaluating a permitted route: bridge ratings (weight), height of overpasses, tight turning radiuses, overhead obstacles such as low wires, low branches, low lights and signs, places to park for night and to take a break. Curfews and restrictions are also noted on the route survey. Making note of any issue and passing the information onto the driver.
- Facilitated permitting and regulatory compliance for freight transport across states. - coordinate with dispatch that all the necessary state permits to move the freight from state to state are ordered with the correct information pertaining to the load and truck on the permit, then checked before sending to the driver.
- Coordinated with dispatch to arrange pilot cars for all oversized loads, ensuring compliance with safety regulations.
- Collaborated with dispatch on freight quoting, factoring costs for specialized equipment, permits, escorts, and route surveys to ensure accurate pricing.
Operations Supervisor and Compliance Manager - On site and Over The Road - wind projects/non wind over sized loads
Sycamore Specialized Carriers, Inc
Fort Wayne
06.2020 - 10.2023
- Supervised wind drivers and pilot car drivers on wind and non wind projects.
- Coordinated driver and escort teams to ensure effective collaboration and timely delivery.
- Collaborated with Operations Manager to match drivers with loads based on their experience and commitment.
- Worked with dispatch staff to coordinate loads with the appropriate experienced drivers
- Hired all pilot car drivers for wind and non wind loads
- Coordinated teams with site personnel to manage wind delivery logistics.
- Worked with construction crew on site with delivery scheduled ensuring that trucks would be arriving at designated pad at a designated day and time.
- Route Surveys - continued to physically run routes or looked at routes on computer. Once a viable route was found a typed route survey with images and directions was completed and given to all drivers and escorts to follow. Always had a meeting with each team to go over routes
- First line of problem solving with dispatch on wind and non wind loads
Safety Compliance Manager - Both Wind and non wind oversized loads
Sycamore Specialized Carriers
Fort Wayne
06.2020 - 10.2023
- Developed policies and standard operating procedures for wind and oversized loads, ensuring safety manuals remained current and comprehensive.
- Enforced written policies and SOPs across sites and projects to uphold safety standards.
- Conducted thorough investigations of incidents and accidents, collaborating with dispatch and drivers to gather critical information quickly.
- Performed surprised safety audits on site and projects - drivers and pilot cars
- Evaluated pilot cars and drivers' performances while on site and projects
- Delivered updated safety education to all drivers and pilot car operators, fostering a culture of safety awareness.
Project and Compliance Manager
Sycamore Specialized Carriers
Fort Wayne
01.2018 - 06.2020
- Managed trucking logistics for wind projects, coordinating moves with dispatch and site personnel to ensure timely deliveries.
- Coordinated routes, schedules, drivers, and pilot cars with dispatch to optimize transportation efficiency.
- Conducted nationwide physical route surveys to verify and assess routes for wind component transport.
- Presented very detailed typed route surveys to drivers and pilot cars.
- Recruited and hired pilot car drivers for project operations.
- Assigned drivers to pilot car drivers to create effective teams.
- Held meetings to go over rules of site, safety and routes.
Pilot car driver, steerman and route surveyor
Sycamore Specialized Carriers
Fort Wayne
01.2015 - 01.2018
- Coordinated safe transport of oversized loads through various routes.
- Assisted in setting up traffic control and safety measures for moving operations.
- Communicated effectively with drivers and crew to ensure smooth operations.
- Performed previous responsibilities until late 2017, when I began managing projects.
- Left Sycamore in October 2014 for family reasons; returned in January 2015 after resolving the issue.
Pilot Car Driver, steerman and surveyor
Sycamore Specialized Carriers
Fort Wayne
02.2012 - 10.2014
- Escorted oversized loads, ensuring safe transport across varied dimensions.
- Escorted other oversized loads, was a chase, lead and height pole pilot car.
- Manually steered a wind turbine mid and base section on a double schnable trailer.
- Conducted thorough route surveys, delivering detailed reports to management for driver and pilot car use.
- Identified unsafe routes with obstacles and developed alternative routes.
- Route surveys showed safe havens, listed obstacles, pointed out difficult turns that may need to be steered manually, curfewed areas, low overpasses, wires, trees, hanging signs, low lights and each turn with a description of the turn and what to expect.
- Trained new steermen and pilot car drivers on operational procedures and safety protocols, fostering a culture of safety.
Education
Dipolma - College bound courses
Van Wert High School
Van Wert, OH01-1982
Skills
- Risk management
- Regulatory compliance
- Fleet management
- Logistics coordination
- Route planning
- Incident investigation
- Policies and procedures implementation
- Operational oversight
- Performance evaluation
- Team management
- Safety training
- Leadership
- Attention to detail
- Interpersonal communication
- Customer service
- Interpersonal skills
Personal Information
Authorized To Work: US
Timeline
Operations Manager
QSL Transport USA (Sycamore Specialized Carriers)
10.2023 - Current
Operations Supervisor and Compliance Manager - On site and Over The Road - wind projects/non wind over sized loads
Sycamore Specialized Carriers, Inc
06.2020 - 10.2023
Safety Compliance Manager - Both Wind and non wind oversized loads
Sycamore Specialized Carriers
06.2020 - 10.2023
Project and Compliance Manager
Sycamore Specialized Carriers
01.2018 - 06.2020
Pilot car driver, steerman and route surveyor
Sycamore Specialized Carriers
01.2015 - 01.2018
Pilot Car Driver, steerman and surveyor
Sycamore Specialized Carriers
02.2012 - 10.2014
Dipolma - College bound courses
Van Wert High School