Jennifer Frost
Hampden,ME
Summary
Accomplished Administrator with a proven record at Frosty's Learning Academy, enhancing operational efficiency and educational standards. Expert in Regulatory Compliance and Staff Management, demonstrating exceptional verbal communication and decision-making skills. Achieved significant improvements in program compliance and service quality, leveraging community networking and parent communication. Established Child Care Administrator with 5 years of child care management experience. Accountable for operation of facility while complying with Maine regulations. Consistently balances the needs of children with business needs resulting in year over year financial growth.
Overview
9
9
years of professional experience
Work History
Owner/Administrator
Frosty's Learning Academy
04.2019 - Current
- Maintained accurate accounting of tuition and operating reports for 60+ enrolled children.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Resolved problems, improved operations, and provided exceptional service.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Advanced Medical Support Assistant
Veterans Affairs Medical Center
05.2015 - 04.2019
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Scheduled appointments for patients in 75+ different Bangor VA clinic schedules
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Education
Associate of Applied Science - Health Care Management
Community College of The Air Force
Maxwell AFB, Alabama05.2008
Skills
- Regulatory Compliance
- Documentation and Recordkeeping
- Staff Management
- Administrative Oversight
- Verbal and written communication
- Community Networking
- Parent Communication
- Active Listening
- Enrollment procedures
- Decision-Making
Timeline
Owner/Administrator
Frosty's Learning Academy
04.2019 - Current
Advanced Medical Support Assistant
Veterans Affairs Medical Center
05.2015 - 04.2019
Associate of Applied Science - Health Care Management
Community College of The Air Force