Jennifer Fulkersin
Tomball,TX
Summary
Proven skills in interpreting conversations and translating documents between Spanish and English. High-energy Administrative Assistant with 20 years of related experience and desire to positively impact service for all customers. Solid administrative background combined with self-motivated nature. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
360 Realty & Property Management
Houston , TX
2023.09 - Current
- Provided secretarial and office management support while building cooperative working relationships.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Processed invoices for payment using accounting software applications.
- Answered questions from customers regarding products and services offered by the company.
- Conducted research online using search engines such as Google or Yahoo!
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Lead Direct Care Staff
Treasures of Joy dba Joyful Learning Center
Houston , TX
2022.09 - 2023.09
- Monitored medication administration to ensure proper dosage was given at appropriate times.
- Assisted individuals in development of social skills to become integrated in community.
- Actively participated in professional development opportunities through workshops, conferences, or online courses.
- Facilitated group sessions for clients to help develop life skills.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Served as a mentor for new staff members by providing guidance on how best to serve clients' needs.
- Created daily activity schedules for clients, including educational and recreational activities.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted individuals in learning and developing new skills.
- Maintained clean and well-organized environment for client happiness and safety.
Financial Coordinator
BCBS Of Texas
Richardson , TX
1999.09 - 2022.04
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Reduced financial discrepancies by accurately analyzing and managing 1099 information for Tax purposes.
Education
High School Diploma -
Garland High School
Garland, TX1993-06
Business Management / Spanish
Richland Community College
Richardson, TXSkills
- Data Entry
- Clerical Support
- Invoice Processing
- Filing
- Office Administration
- Phone Call Answering
- Recruiting
- Recordkeeping
- Excel Spreadsheets
- Care Delivery
- Behavioral Management
- Client Documentation
- Progress Documentation
- Direct Patient Care
- Healthcare
- Community Activities
- Compassionate Client Care
- Behavior Redirection
- Knowledge of State Regulations
- Goal Setting
- Client Safety and First Aid
- Infection Control Procedures
- Medication Administration
- Client Transportation
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Administrative Assistant
360 Realty & Property Management
2023.09 - Current
Lead Direct Care Staff
Treasures of Joy dba Joyful Learning Center
2022.09 - 2023.09
Financial Coordinator
BCBS Of Texas
1999.09 - 2022.04
High School Diploma -
Garland High School
Business Management / Spanish
Richland Community College
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