Nichole Hupka
Whiteman Air Force Base,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Diamond Realty & Property Management
Valdosta, GA
08.2018 - 03.2021
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Handled resident complaints and expedited maintenance requests.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled resident complaints and expedited maintenance requests.
Customer Service Representative
Bath & Body Works
Valdosta, GA
06.2017 - 10.2018
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Commissary Bagger
Moody AFB Commissary
Moody A F B, GA
02.2015 - 08.2018
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Collected empty carts and returned each to store to minimize loss and damage to store property.
- Maintained customer satisfaction by assisting with carrying out goods.
Childcare Assistant Teacher
Laugh & Learn Daycare
Mascoutah, IL
11.2011 - 04.2014
- Communicated regularly with parents about daily activities and behaviors.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Sanitized toys and tables to maintain clean, safe environment.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Dental Assistant
375th Dental Clinic
Scott Air Force Base, IL
05.2008 - 04.2011
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented patient records with procedures performed and added notes taken to charts.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts during sick call.
Education
Associate of Applied Science - Dental Assisting
SWIC
Belleville, IL05.2008
Skills
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Inbound and Outbound Calling
- Efficient and Detail-Oriented
- Early Childhood Development
- Data Entry and Maintenance
- Monthly Fee and Payment Collection
- Customer Inquiries
Timeline
Assistant Property Manager
Diamond Realty & Property Management
08.2018 - 03.2021
Customer Service Representative
Bath & Body Works
06.2017 - 10.2018
Commissary Bagger
Moody AFB Commissary
02.2015 - 08.2018
Childcare Assistant Teacher
Laugh & Learn Daycare
11.2011 - 04.2014
Dental Assistant
375th Dental Clinic
05.2008 - 04.2011
Associate of Applied Science - Dental Assisting
SWIC
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