Detail-oriented professional with experience in healthcare and customer service. Proven ability to build relationships and provide compassionate care, ensuring high levels of satisfaction and support for clients and residents alike.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Nurse Aide
Danbury Senior Living
Massillon, Ohio
12.2023 - 08.2026
Supported residents in daily living activities and personal hygiene to enhance comfort and dignity.
Monitored and recorded residents' vital signs and health status to ensure timely medical interventions.
Provided emotional support and companionship to residents, fostering a sense of belonging and well-being.
Customer Service Representative
Maxim Staffing Solutions
Canton, Ohio
01.2022 - 01.2023
Schedule appointments for Covid vaccine
Documented customer interactions accurately in the database system.
Developed strong relationships with customers by providing personalized assistance and support.
Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
VSP Vision Care
Columbus, OH
01.2020 - 01.2022
Assisted customers with inquiries regarding vision care products and services.
Processed insurance claims efficiently using VSP's internal systems.
Resolved customer complaints by providing timely and effective solutions.
Direct Support Professional
Heart 2 Heart Home Care
Canton
08.2018 - 02.2020
Delivered personal care and support to enhance quality of life for individuals with disabilities.
Supported clients in daily living activities and personal hygiene to promote independence.
Documented client progress and care activities to ensure continuity of care.
Followed care plan and directions to administer medications.