Jennifer Furman
Human Resources Specialist
ROCKFORD,IL
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Caring pre-licensed professional counselor and grad student passionate about assisting clients in developing and completing treatment plans aimed at improving mental health and well being. Excellent communication and active listening abilities with over 18 years of experience in servant leadership roles. Ambitious to gain experience in conducting individual and group counseling sessions, through application of evidence based theories and techniques to improve the quality of life for clients and the people who love them.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Human Resources Specialist
UNITED PARCEL SERVICE
03.2020 - Current
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Performed full-cycle recruitment, from job postings to selection and onboarding of new hires
- Provided management with information and training related to interviewing, performance appraisals, counseling techniques, and documentation of performance issues
- Investigated potential issues such as harassment or discrimination complaints with professionalism and discretion
- Ensured that necessary employment termination paperwork was completed.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Collaborated with managers to identify and address employee relations issues.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Security Supervisor
UNITED PARCEL SERVICE
04.2016 - 03.2020
- Managed and coordinated multiple projects while ensuring timely completion
- Identified ways to improve efficiency in operations and implemented process changes
- Developed departmental objectives, budgets, policies, procedures and strategies
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Participated in ongoing training to enhance own job skills and knowledge
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Evaluated security systems and procedures to identify areas for improvement.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Established and maintained close working relationships with local law enforcement officers.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Coordinated protective service operations with other emergency response agencies.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Non-Emergency Medical Driver
SPEEDY TRANSPORTATION
09.2014 - 09.2016
- Developed strong relationships with clients by demonstrating compassion and understanding of their needs
- Managed difficult situations calmly, responding quickly and appropriately in emergency situations
- Drove safely through bad weather and traffic and maintained clean driving record
- Communicated effectively with dispatchers regarding changes in routes, delays, passenger needs
- Developed strong working relationships with co-workers and supervisors.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Minimized liability by consistently following road rules when driving.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Operations Supervisor
UNITED PARCEL SERVICE
09.2006 - 04.2016
- Trained, coached and mentored team members to foster a highly productive work environment
- Assigned tasks according to individual abilities while motivating staff to reach goals within deadlines
- Ensured compliance with all safety regulations in the workplace to protect personnel and assets
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved
- Provided feedback on employee performance in order to promote professional development
- Maintained accurate payroll records and submitted data to accounting department for processing
- Developed and maintained effective relationships with vendors and suppliers
- Addressed and mediated employee grievances and coordinated meetings with union representatives
- Conferred with other departments on projects involving multiple teams from different divisions.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
Master of Arts - Clinical Mental Health Counseling
Judson University
Elgin, IL 02.2023 - Current
Bachelor of Arts (B.A.) - Applied Psychology
Judson University
Elgin, IL 10.2020 - 12.2022
Associate in Arts (A.A.) - Organizational Leadership
Judson University
Elgin, IL 02.2018 - 10.2020
Cosmetology license - Personal Care Techniques for Hair, Skin, & Nails
Educators of Beauty
Rockford, Illinois08.2006
Skills
- Case Notes
- Best Practices and Standards
- Psychological Testing
- Cognitive Behavioral Therapy
- Emotional Development
- Client Assessment
- Behavioral Intervention
- Client Consultations
- Paper and Electronic Recordkeeping
- Breathing Techniques
- Relationship Issues Management
- Treatment Plan Development
- Coping Methods
- Community Resources and Education
- Living Skills Assistance
- Dynamic Communication Skills
- Mood Disorders
- Behavioral Interviewing
- Motivational Speaking
- Mediation
- Instructional Techniques
- Student Engagement
- Ongoing Assessments
- Community Mental Health Programs
- Individual and Group Counseling
- Patient Screening
- Client Progress Analysis
- Patient Intakes
- Patient and Family Education
- Employee relations
- Microsoft Office Suite
- Training development
- Training and mentoring
- Diversity and inclusion
- Data evaluation
- Employee retention
- Confidential document control
- Performance management
- Complex Problem-solving
- Succession planning
- Team building
- Interviewing techniques
- Conflict resolution tactics
- Workplace diversity cultivation
- Manager coaching and training
Languages
Spanish
Elementary
French
Elementary
Swedish
Elementary
References
References available upon request
Certification
- Business Process Improvement and Management, United Parcel Service - 2024
- Human Subjects Certification
- Psychological First Aid Online Training, NCTSN - 2024
Affiliations
- American Counseling Association
- Alpha Sigma Lambda
- Women's Leadership Business Resource Group - United Parcel Service
Work Preference
Work Type
InternshipFull TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CulturePaid time offAccomplishments
- Used Microsoft Excel to develop process tracking spreadsheets.
- Collaborated with my team in the development of enhanced intake process which resulted in increased efficiency and accuracy.
- Implemented transition from using physical documentation to digital documentation over a 3 month span which resulted in permanent reduction in supply costs while supporting ecological values.
- Developed communication tools to improve efficiency of intake process which resulted in consistent and accurate information sharing overall.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Bizagi Modeler
Adobe Illustrator
Microsoft office
Google docs
Workday
Interests
Photography
Exploring Nature
Family
Creative writing
Music - all genres
Timeline
Master of Arts - Clinical Mental Health Counseling
Judson University
02.2023 - Current
Bachelor of Arts (B.A.) - Applied Psychology
Judson University
10.2020 - 12.2022
Human Resources Specialist
UNITED PARCEL SERVICE
03.2020 - Current
Associate in Arts (A.A.) - Organizational Leadership
Judson University
02.2018 - 10.2020
Security Supervisor
UNITED PARCEL SERVICE
04.2016 - 03.2020
Non-Emergency Medical Driver
SPEEDY TRANSPORTATION
09.2014 - 09.2016
Operations Supervisor
UNITED PARCEL SERVICE
09.2006 - 04.2016
Cosmetology license - Personal Care Techniques for Hair, Skin, & Nails
Educators of Beauty
Similar Profiles
Savannah CluckSavannah Cluck
Aircraft Load Planner at United Parcel ServiceAircraft Load Planner at United Parcel Service
Jordan DenisonJordan Denison
Senior Product Owner at United Parcel Service Inc.Senior Product Owner at United Parcel Service Inc.
Kennedy CatesKennedy Cates
Truck Loader at United Parcel Service, UPSTruck Loader at United Parcel Service, UPS