Jennifer Galvan
Humble
Summary
Dynamic Medical Assistant with extensive experience at Advanced Foot Center, adept at enhancing patient outcomes through effective communication and meticulous record-keeping. Bilingual in English and Spanish, I excel in multitasking and possess strong phone etiquette, ensuring seamless operations and patient/client satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Advanced Foot Center
The Woodlands
11.2023 - 09.2024
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Incorporated outside records into charts and EHR.
- Supported administrative staff by processing payments.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized charts, documents and supplies to maintain team productivity.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Operated x-ray machine.
- Handled general office duties to support administrative staff during peak hours.
- Educated customers about the prior authorization process including applicable deadlines.
- Coordinated resolutions for issues and appealed denied authorizations.
- Reviewed prior authorization requests for completeness and accuracy.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
Medical Assistant
Urgent Care For Kids
Woodlands
10.2022 - 08.2023
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Provided assistance to medical staff in performing minor surgical procedures.
- Collected samples from patients for laboratory testing purposes.
- Administered injections, medications and treatments as directed by the physician.
Front and Back Desk Receptionist
Preferred Gynecology - Dr Olga Swanson
Houston
01.2020 - 10.2022
- Resolved customer complaints quickly and efficiently without escalating matters further.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Straightened up waiting room to maintain neat and organized space.
- Ordered and maintained supply inventory for medical office.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Restaurant Hostess
Xochi
Houston
01.2019 - 01.2020
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
Certified Medical Assistant
The College of Health Care Professions
TX09-2022
High School Diploma -
Northside High School
TX06-2018
Skills
- Positive and professional
- Fluent in English & Spanish
- Phone etiquette
- Multitasker
Timeline
Medical Assistant
Advanced Foot Center
11.2023 - 09.2024
Medical Assistant
Urgent Care For Kids
10.2022 - 08.2023
Front and Back Desk Receptionist
Preferred Gynecology - Dr Olga Swanson
01.2020 - 10.2022
Restaurant Hostess
Xochi
01.2019 - 01.2020
Certified Medical Assistant
The College of Health Care Professions
High School Diploma -
Northside High School