Jennifer Ganser
Appleton,WI
Summary
Dedicated service agent with a proven record of enhancing customer satisfaction through effective communication and problem-solving. Skilled in tailoring solutions to meet diverse customer needs.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Elite Servie Agent (remote)
Delta Vacations
Minot, North Dakota
11.2021 - Current
- Engaged customers via phone, ensuring they felt heard and valued, which enhanced overall customer satisfaction.
- Answered calls efficiently and courteously, assessing customer needs and providing tailored solutions.
- Demonstrated effective listening skills by quickly identifying and addressing customer issues.
- Searched for effective solutions to problems, demonstrating strong decision-making skills that improved service response.
- Prioritized handling inbound service calls, ensuring timely and accurate responses that contributed to customer loyalty.
- Interacted with a globally diverse group of customers and colleagues to enhance service delivery.
- Communicated applicable information regarding Delta Vacations products, services, policies, and procedures.
Airport Agent - Ramp and Customer Service
Envoy Air Inc.
Appleton, Wisconsin
11.2020 - 11.2021
- Managed boarding procedures to ensure timely departures.
- Resolved customer issues and complaints promptly and professionally.
- Assisted passengers with baggage handling and inquiries.
- Processed passenger check-ins efficiently and accurately.
- Answered customer inquiries regarding flight schedules, fares, and other related topics.
- Collaborated with team members to maintain operational flow.
- Conducted safety checks on equipment and facilities regularly.
Occupational Health Nurse/Nurse Health Coach
ThedaCare At Work
Appleton, Wisconsin
10.2011 - 10.2021
- Managed occupational injuries and facilitated return-to-work plans.
- Provided health screenings and assessments to identify potential health risks.
- Developed and implemented wellness programs to promote employee health.
- Assessed employee needs and provided appropriate educational materials on health promotion topics.
- Provided education on workplace safety and injury prevention strategies.
- Responded to emergency situations such as accidents or illnesses that occurred within the work environment.
- Maintained accurate medical records and confidential employee information.
Operating Room Registered Nurse
Mercy Health System
Janesville, Wisconsin
01.1996 - 07.1999
- Coordinated patient care with surgical teams to enhance overall surgical outcomes.
- Collaborated with surgeons, anesthesiologists and other healthcare professionals to provide optimal care for patients.
- Ensured sterile environment in operating room through strict adherence to aseptic techniques, minimizing infection risk.
- Monitored patient vitals during operations to detect any changes.
- Prepared operating room equipment and supplies for surgical cases.
- Documented patient information accurately throughout surgical processes.
- Executed nursing tasks to uphold high standards of patient care and ensure compliance with procedures and regulations.
- Built relationships with pre- and post-surgical patients with compassion and a positive attitude.
Education
Bachelor of Science - Nursing
Edgewood Univertsity
Madison, WI12-1995
Skills
- Customer service and care
- Product knowledge
- Call management
- Product sales
- Problem-solving skills
- Critical thinking
- Customer engagement
- Team collaboration
Certification
- Registered Nurse
Timeline
Elite Servie Agent (remote)
Delta Vacations
11.2021 - Current
Airport Agent - Ramp and Customer Service
Envoy Air Inc.
11.2020 - 11.2021
Occupational Health Nurse/Nurse Health Coach
ThedaCare At Work
10.2011 - 10.2021
Operating Room Registered Nurse
Mercy Health System
01.1996 - 07.1999
Bachelor of Science - Nursing
Edgewood Univertsity