Goal-oriented Dean of Families dedicated to strengthening administrative operations. Cultivate long-lasting relationships with families, community and staff to strengthen community bond. Motivational leader with top-notch communication, organizational and strategic planning abilities. Perceptive administrator with solid record of accomplishment in attaining and surpassing targets during 8 -year career.
Hi, I’m
Jennifer Garcia
Glendale,AZ
Summary
Overview
18
years of professional experience
Work History
Ethos Academy
Dean of Families
05.2017 - Current
Job overview
- Collaborated with families to assist in growth, development, and education to increase potential.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Identified available community resources and programs for families of disabled children.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Monitored progress toward service plan goals.
- Developed and maintained accurate records of programs and services.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Developed exceptional time management, relationship building, and organizational skills from working in busy school setting.
- Checked records for accuracy and completeness, and corrected errors.
- Processed and scanned files into electronic databases.
- Answered queries by locating and retrieving necessary files.
- Made appropriate file information updates and system upgrades.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Reviewed statistical enrollment data and prepared reports.
- Actively recruited new families by attending community events, going to daycare's, apartments, local vendors, and our local neighborhoods.
- Generated leads through online interest & in-person events, networking, and other outreach methods.
- Created sources for continuous client referrals within the community and with businesses using extensive networking skills.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning.
- Used company software and databases to maintain records of extended care services.
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
- Backed up staff by assisting with difficult behavioral situations.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Managed paperwork for childcare operations, employee management, and state requirements.
- Maintained high-quality childcare standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Ethos Academy
Office Manager
05.2015 - 05.2017
Job overview
- Track and monitor student attendance, both offline and online, for the purposes of ongoing reporting; communicate with parents when students are absent and provide teachers with updated information on tardy students and students requiring early dismissal
- Coordinate and maintain student files in a variety of electronic and manual formats (documents, health forms, emergency cards, reports, etc.) for the purpose of providing up-to-date information and reference
- Administer basic first aid to students providing necessary care in compliance with established school guidelines
- Monitor students referred for illness or injury to ensure student welfare and maintain a safe and secure office environment
- Perform general front office duties, retrieve messages and forwarding to appropriate personnel; answer incoming calls, determining the purpose of calls and forwarding calls to appropriate personnel; welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel
- Print requested reports as needed
- Schedule, update, and maintain school-wide events calendar; Maintain and update online school information and school distribution lists.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
Revana – FedEx Office
Fed Ex Office Outbound Sales Representative
03.2015 - 05.2015
Job overview
- Contact small to medium business to obtain detailed description (specifying printing needs)
- Contact national leads submitted by businesses online for FedEx Office information
- Make sure that all business information is correct and up to date
- Inform businesses of all Copy & Printing services to gain business and revenue
- Apply discounts to business account accordingly based on their Fed Ex Office copy and print needs
- Gain third party information from other departments within the business to obtain business account and revenue
- Inform businesses that there will be follow up calls to keep them informed of any new products or promotions that may be available
- Refer all revenue generated major business to corporate office for a local representative to review their business for corporate accounts.
- Made 200 cold calls per day resulting in client base growth by 95%.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
- Utilized innovative sales techniques to upsell products and services.
The Davey Family
Care giver/ House hold assistant
08.2012 - 02.2015
Job overview
- Prepared healthy, age-appropriate snacks and meals
- Monitored schedules to maintain sleeping, eating, and school schedules for children
- Built positive and nurturing environments to support child social and emotional growth
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Played games, worked on puzzles, and read books to young children
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Led indoor and outdoor activities to entertain and occupy children
- Taught children everyday skills and language
- Facilitated relationships with children and parents by developing caring and structured home environments
- Organized different types of activities to enhance physical and intellectual development
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe
- Assisted with light housekeeping duties as well as running errands
- Taught children basic life skills, manners and personal hygiene
- Engaged with children on individual basis to build positive relationships
- Transported children to and from activities using personal or family vehicle
- Worked with parents to develop and implement discipline programs to promote positive behavior
- Provided developmentally appropriate activities for children
- Established and maintained safe play environment for children
- Promoted language development skills through reading and storytelling
- Organized activities that enhanced children's physical, emotional and social well-being
- Encouraged children to be understanding and patient with others
- Coordinated playdates and outings to meet children's physical and social needs
- Regularly traveled with family to help with vacation activities and childcare
Metropolitan Real Estate
Leasing Underwriter
03.2012 - 07.2012
Job overview
- Managed time efficiently in order to complete all tasks within deadlines
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Developed and maintained relationships with customers, lenders and other third parties
- Assisted customers with completing loan applications and other paperwork
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
- Approved loan applications based on customer creditworthiness and provided detailed financial advice
- Compiled closing packages for drafting and presentation accuracy
Money Management International
First Contact Specialist
11.2005 - 04.2010
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Addressed customer account discrepancies and concerns
- Communicated with clients regarding account services, statements, and balances
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered
- Adapted to new applications and maintained knowledge of current technologies
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Facilitated communications through management of inbound and outbound customer calls
- Contacted customers to return routine and general calls promptly
- Sought out extra training opportunities to enhance customer relationship management abilities
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
Education
Tumwater High SchoolTumwater, WA
GED
08.1999
University Overview
Skills
- Positive Reinforcement Strategies
- Afterschool Programs
- Instructional Leadership
- Student Recruitment
- Coordination
- Judgment and Decision-Making
- Time Management
- Administrative and Office Support
- Spanish Interpreting
Accomplishments
Accomplishments
- Supervised team of 47 staff members.
- Achieved enrollment goal of 100 students per summer through effectively helping with planning, targeting, and team managing.
- Added, renewed and grew fundraising and donation contributions.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of attendance reports.
- Planned and coordinated all school events.
Languages
Spanish
Full Professional
Timeline
Dean of Families
Ethos Academy
05.2017 - Current
Office Manager
Ethos Academy
05.2015 - 05.2017
Fed Ex Office Outbound Sales Representative
Revana – FedEx Office
03.2015 - 05.2015
Care giver/ House hold assistant
The Davey Family
08.2012 - 02.2015
Leasing Underwriter
Metropolitan Real Estate
03.2012 - 07.2012
First Contact Specialist
Money Management International
11.2005 - 04.2010
Tumwater High School
GED
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