Jennifer Gard-Hiben
Scottsdale,AZ
Summary
Proven Account Executive at Maui Jim Sunglasses, adept in sales strategies and CRM, boosted territory revenue through innovative campaigns and relationship management. Excelled in team collaboration and customer engagement, achieving significant loyalty and retention. Skilled in presentation and relationship building, consistently surpassing sales quotas. Results-driven Account Executive known for high productivity and efficient task completion. Specialize in client relationship management, strategic sales planning, and market analysis. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
25
25
years of professional experience
Work History
Account Executive
Maui Jim Sunglasses
Scottsdale, AZ
11.2010 - Current
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Identified potential new customers through research of industry trends and competitive analysis.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Maintained accurate records of all sales activities using CRM software systems.
- Researched market conditions in local, regional, or national areas to determine potential sales of a product or service.
- Assisted in developing promotional materials such as flyers, catalogs, videos.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Designed and developed training materials for new employees in the organization.
- Assisted with the development of online learning modules for remote learners.
- Created and offered additional materials to enhance training.
Sales Representative
Marchon eyewear inc.
Scottsdale, AZ
08.2008 - 11.2010
- Generated new sales leads through cold calling and networking activities.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed key customer relationships to increase sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Sales Representative
Zyloware Corporation
Scottsdale, AZ
06.2007 - 08.2008
- Utilized CRM software tools to track progress of each sale cycle stage.
- Negotiated deals and handled complaints or objections.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Recommended changes in products and services based on customer feedback.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Manager
Nationwide Vision Centers
Scottsdale, AZ
02.2000 - 06.2007
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Some College (No Degree) - General Studies
Pima Community College
Tucson, AZSkills
- Sales Quota Achievement
- Sales strategies implementation
- Business growth opportunities
- Managing client relationships
- Customer Relationship Management (CRM)
- Strong presentation skills
- Relationship building and management
Accomplishments
- Recognized as "Nationwide Store of the Year" company wide in 2005.
- Led company in District sales for four consecutive years (2003-2006)
- Marchon Coach Rep of the year 2009
- Maui Jim Kahuna Club Award years 2013, 2018, 2022 (achieved sales increase over LY of 200k in a single year)
Created training modules company wide
- Created video training classes for new hires on overcoming objectives
- Created Brand training video course for new hires
- Created customized on-line training platforms for large groups such as AVP and Lumina Vision
Timeline
Account Executive
Maui Jim Sunglasses
11.2010 - Current
Sales Representative
Marchon eyewear inc.
08.2008 - 11.2010
Sales Representative
Zyloware Corporation
06.2007 - 08.2008
Manager
Nationwide Vision Centers
02.2000 - 06.2007
Some College (No Degree) - General Studies
Pima Community College