Jennifer Gardner
Salem
Summary
Experienced store manager with over 20 years in team building and leadership roles. Specializes in employee training, customer relationship management, and operational efficiency. Demonstrated success in inventory management and driving sales while maintaining high customer satisfaction levels. Proficient in scheduling and coordinating installations to ensure seamless service delivery.
Overview
20
20
years of professional experience
Work History
Store Manager
Shepherds Carpets And Flooring
Spanish Fork
07.2006 - Current
- Managed daily store operations and staff, ensuring efficient service delivery.
- Oversaw inventory management, ensuring product availability and organization to meet customer needs.
- Monitored sales trends to adjust product offerings, aligning inventory with customer demand.
- Trained and mentored new employees on customer service best practices, enhancing team capability to provide exceptional service.
- Resolved customer inquiries and complaints promptly, upholding satisfaction levels.
- Created weekly work schedules for personnel, optimizing staffing efficiency.
- Collaborated with suppliers to secure timely deliveries of flooring products.
- Scheduled workflow for insulation crews to ensure timely project completion.
Education
High School Diploma -
Payson High School
Payson, UT05-1995
Skills
- Inventory management and forecasting
- Sales expertise and profitability maximization
- Sales trend analysis
- Visual merchandising
- Product availability optimization
- Supplier collaboration
- Operational efficiency and effectiveness
- Staff scheduling and operations
- Customer relationship management
- Complaint resolution and customer response
- Team building and leadership
- Employee training and development
- Personnel development and coaching
- Project management
- Effective communication skills
- Verbal and written communication skills
- Problem solving and adaptability
- Attention to detail
- Time management strategies
- Partnership building and engagement
Affiliations
- Family
- Softball
- Crafting
- Camping
- Fishing
- Animal lover
Timeline
Store Manager
Shepherds Carpets And Flooring
07.2006 - Current
High School Diploma -
Payson High School