Jennifer Garfield
Arlington,VA
Summary
Experienced Flight Attendant dedicated to delivering exceptional customer service in a challenging environment. Seeking a position with a growth-oriented company that values teamwork and excellence. Known for strong customer service skills, safety compliance expertise, and a proven ability to foster teamwork in dynamic settings. Skilled in conflict resolution and emergency response to ensure passenger satisfaction and safety at all times.
Overview
23
23
years of professional experience
Work History
Flight Attendant
Republic Airlines
03.2006 - Current
- Responsibilities include greeting passengers boarding the aircraft and directing them to their seats. Assisting passengers with special needs or requests including stowing luggage, emergency medical aid or wheelchair assistance. Demonstrate safety and emergency procedures. Ensure passenger compliance with inflight safety measures and Federal Aviation Administration regulations. Attend preflight briefings concerning weather, altitude, routes, emergency procedures, length of flight and passenger count. Answer passengers questions about flights, weather, travel routes and services, arrival times and schedules. Directing and assisting passengers in the event of an emergency, preparing passengers and aircraft or landing by following appropriate procedures. Ensure catering, potable water and lavatory service has been completed. Serve prepared foods and beverages and sold alcoholic drinks and snacks. Take inventory of food and drinks and money collected. Conduct cabin walk through to seek and ensure safety and comforts of passengers during the flight. Inspected and cleaned cabins and lavatory. Preflight of all emergency equipment. Effectively communicating and writing detailed reports pertaining to inflight incidents.
Guest Services/Aveda Advisor
Neroli Salon and Spa
05.2004 - 01.2006
- Scheduled and confirmed over 3,000 client reservations a month for 3 locations as well as assist guests by anticipating their needs or questions at the retail location. Ensure client return by catering to guests individual needs and requests. Quickly and effectively resolve customer challenges. Exceeded weekly and monthly sales goals. Helped establish projects in a more time efficient and cost effective manner.
Customer Service Agent
Comair Airlines
08.2003 - 11.2003
- Serviced flights for Delta Airlines, Comair Airlines and Atlantic Southeast Airlines. Set up ramp and operations for all inbound and outbound flights, as well as assist flight crew with any needs and requests. Expedited baggage, cargo, US Mail and human remains. Cleaned, serviced and stocked aircraft with catering and supplies on aircraft turns and over night aircraft. Trained in de-icing of aircraft.
Airport Sales Agent/Customer Service Agent
Continental Airlines
05.2002 - 07.2003
- Responsibilities included airport ticket sales, customer check in, boarding of flights and terminal operations, assisted with carryon baggage, wheelchairs and straightbacks. Locating and rerouting of luggage through the Baggage Service Office as well as filing lost baggage claims. Supported operations including set up and servicing of ramp and aircraft as well as expediting of baggage, cargo and US Mail. Cleaned and serviced overnight aircraft. Maintained on time flights.
Education
Arabic Language Level I
Arlington Adult Education Center
Arlington, VA01.2010
Arabic Language Level II
Arlington Adult Education
Arlington, VA01.2010
Travel
Travel Agents International Travel Academy
Greenfield, WI01.2002
Liberal Arts
University of Wisconsin-Waukesha
Waukesha, WI01.1992
Skills
- I have studied the Spanish Language for over 6 years I am also familiar with basic Arabic language
SUMMARY OF QUALIFICATIONS
22 years of successful experience in excellent customer service including 9 years in the travel industry and 6 years in the airline industry. Enthusiastic about identifying needs of passengers and strives to exceed expectations. Quick and imaginative problem solver with exceptional organizational skills. Ability to plan, initiate and carry out ideas and tasks. Outstanding communication and interpersonal skills. Knowledge of Arabic and Spanish foreign language.
Timeline
Flight Attendant
Republic Airlines
03.2006 - Current
Guest Services/Aveda Advisor
Neroli Salon and Spa
05.2004 - 01.2006
Customer Service Agent
Comair Airlines
08.2003 - 11.2003
Airport Sales Agent/Customer Service Agent
Continental Airlines
05.2002 - 07.2003
Arabic Language Level I
Arlington Adult Education Center
Arabic Language Level II
Arlington Adult Education
Travel
Travel Agents International Travel Academy
Liberal Arts
University of Wisconsin-Waukesha
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