Kevin Schmidt
Miami,FL
Summary
Dedicated and seasoned restaurant server with over a decade of experience delivering exceptional service in high-volume dining establishments. Proven track record of ensuring guest satisfaction, optimizing table turnover and contributing to increased sales. Adept at handling diverse customer needs and providing a memorable dining experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
LEAD RESTAURANT SERVER
The Capital Grill
11.2021 - Current
- Manage a team of 10 servers, providing training and guidance to ensure a high level of service.
- Implement strategies to optimize table turnover, resulting in a 20% increase in daily sales.
- Spearhead weekly meetings to discuss menu updates, specials and service improvement initiatives.
SENIOR RESTAURANT SERVER
Mondrian South Beach
09.2017 - 10.2021
- Delivered exceptional customer service, resulting in consistently positive feedback and high customer satisfaction scores.
- Implemented upselling techniques, leading to a 15% increase in average check amounts.
- Trained and mentored new servers on menu knowledge, service standards, and best practices.
RESTAURANT SERVER
First Watch Restaurants
06.2012 - 08.2017
- Managed a large section, consistently handling up to 15 peak-hour tables.
- Implemented a customer feedback system, resulting in a 10% improvement in overall customer satisfaction.
- Collaborated with the kitchen team to expedite orders and address customer preferences.
Education
Associate of Arts - Hospitality Administration
Skills
- Customer service
- Menu knowledge
- Time management
- Communication skills
- Order-taking and delivery
- POS system proficiency
- Team collaboration
- Problem-solving
Certification
- Food Handler Certification - (Updated 2024)
- Alcohol Server Certification - (Updated 2023)
Timeline
LEAD RESTAURANT SERVER - The Capital Grill
11.2021 - Current
SENIOR RESTAURANT SERVER - Mondrian South Beach
09.2017 - 10.2021
RESTAURANT SERVER - First Watch Restaurants
06.2012 - 08.2017
Miami Dade College - Associate of Arts, Hospitality Administration
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