Summary
Overview
Work History
Education
Skills
Timeline
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Kiera Higgins

Washington

Summary

Hardworking and detail-oriented customer service professional with 3 years of experience. Proven skills in customer relationship building, event planning, and sales and marketing. Proficient in time management and organizational skills. Seeking a role that utilizes my customer service skills in person or remotely.

Overview

6
6
years of professional experience

Work History

Lead Restaurant Server

Walter's Sports Bar
03.2023 - Current
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Media Laboratory Technician

The Catholic University of America
08.2019 - 05.2023
  • Managed inventory levels by monitoring stock levels, ordering supplies as needed, and organizing storage areas

Restaurant Hostess

Mission Group
10.2021 - 01.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to online and in-person reservations

Sales Representative Intern

Steriliz, LLC
05.2021 - 08.2021
  • Increased sales leads by conducting market research and identifying potential clients
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads

Education

Bachelor of Arts - Media Studies

The Catholic University of America
Washington, DC
05.2023

Skills

  • Customer service
  • Organization
  • Staff training
  • Time management
  • Customer relations
  • Conflict resolution

Timeline

Lead Restaurant Server

Walter's Sports Bar
03.2023 - Current

Restaurant Hostess

Mission Group
10.2021 - 01.2023

Sales Representative Intern

Steriliz, LLC
05.2021 - 08.2021

Media Laboratory Technician

The Catholic University of America
08.2019 - 05.2023

Bachelor of Arts - Media Studies

The Catholic University of America

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Kiera Higgins