GENESIS ESTRADA
Victorville,CA
Summary
Motivated and customer-focused professional with over 5 years of experience in fast-paced customer service and restaurant environments, including leadership and management responsibilities. Strong communication, multitasking, and sales skills with a passion for helping clients and creating positive customer experiences. Currently pursuing business studies at Victor Valley College and seeking to transition into a professional office environment where I can continue developing my costumer service , communication, and business skilss.
Overview
6
6
years of professional experience
Work History
Restaurant Server /Lead Server
Various Restaurant Roles
Hesperia, CA
03.2021 - Current
- Delivered high-quality customer service in fast-paced environments while maintaining professionalism and efficiency.
- Built strong communication and relationship-building skills through daily interaction with customers.
- Assisted customers with recommendations, upselling, and resolving concerns to ensure positive experiences.
- Managed multiple responsibilities simultaneously, including customer service, payments, team coordination, and problem-solving.
- Maintained organization and accuracy while working under pressure during busy shifts.
- Supported management operations and team coordination when needed.
- Handled cash transactions and payment processing accurately.
- Developed strong teamwork and leadership skills through collaboration with staff and management.
- High Desert Area
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Costumer Service Associate
Vallarta Supermarket
Victorville, CA
06.2020 - 03.2021
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to optimize store layout and enhance merchandising strategies.
- Trained new associates on customer service best practices and operational procedures.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
Associate of Arts - Business Administration Degree – In Progress
Victor Valley College
05.2027
Skills
- Customer Service
- Bilingual Communication (English & Spanish)
- Sales & Upselling
- Costumer Relationship Building
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Problem Solving
- Cash Handling & Transactions
- Professional Communication
- Adaptability & Quick Learning
- Service prioritization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Restaurant Server /Lead Server
Various Restaurant Roles
03.2021 - Current
Costumer Service Associate
Vallarta Supermarket
06.2020 - 03.2021
Associate of Arts - Business Administration Degree – In Progress
Victor Valley College