Jennifer Giannosa
Hot Springs,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A resourceful and an experienced worker offering expertise in customer service, and file management.
Overview
12
12
years of professional experience
Work History
Investigator
Crimes Against Children Divisio, State Of Arkansas
01.2022 - 03.2023
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Documented findings and prepared detailed reports.
- Conducted interviews with witnesses and clients.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Family Service Worker, Investigator
Department Of Human Services
10.2018 - 12.2021
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Department Manager
Safeway
01.2012 - 01.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Histology Technician
Cellnetix
01.2013 - 12.2013
- Cut, mounted and stained samples from hospital patients suffering from acute and chronic concerns.
- Completed complex histological procedures to prepare slides for analysis.
- Prepared solutions, stains and reagents in accordance with standards.
- Troubleshot inconsistencies and identified errors to trace root causes and implement corrective actions.
- Operated instrumentation for tissue dehydration and section clearing.
Histology Technician
Pathology Labs Of Arkansas
01.2011 - 03.2012
- Cut, mounted and stained samples from hospital patients suffering from acute and chronic concerns.
- Completed complex histological procedures to prepare slides for analysis.
- Prepared solutions, stains and reagents in accordance with standards.
- Reviewed slides for quality control prior to sending to pathologists.
Education
Bachelor of Science - Interdisciplinary Studies, Psychology, Biology
Eastern Washington University
Cheney, WA05.2015
Associate of Arts - General Sciences
Ouachita Technical College
Malvern, ARSkills
- Complex Problem-Solving
- Administrative Support
- Report Preparation
- Time Management
- Suggestive Selling
- Workload Balancing
- Effective Listening
- Interviewing Individuals
- Legal Processes
- Program Enrollments
- Law Enforcement Collaboration
- Family Needs Assessments
- Customer Experience
Additional Information
References are available upon request
Timeline
Investigator
Crimes Against Children Divisio, State Of Arkansas
01.2022 - 03.2023
Family Service Worker, Investigator
Department Of Human Services
10.2018 - 12.2021
Histology Technician
Cellnetix
01.2013 - 12.2013
Department Manager
Safeway
01.2012 - 01.2014
Histology Technician
Pathology Labs Of Arkansas
01.2011 - 03.2012
Bachelor of Science - Interdisciplinary Studies, Psychology, Biology
Eastern Washington University
Associate of Arts - General Sciences
Ouachita Technical College
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