Jennifer Gifford
Cedar Rapids,IA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Hallmar Village
Cedar Rapids, IA
10.2023 - 03.2024
- I helped residents with their everyday cares for long term
- Documented patient care services by charting in designated areas.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored food intake and output as directed by nursing staff.
Patient Care Technician
Mercy
Cedar Rapids, IA
10.2022 - 09.2023
- Help patients get to the bathroom, help people eat and move
- Help people to the restroom, showers, and teeth
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted with patient admissions, discharges and transfers.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair as needed.
Billing Specialist
SMARTSCRIPTS
Washington, IA
10.2021 - 05.2022
- Answered customer inquiries regarding billings, payments, account status.
- Investigated and resolved issues to maintain billing accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Worked with team members and leadership to identify and develop process improvements.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Worked closely with patients to discuss payment arrangements when needed.
Senior Certified Pharmacy Technician
Smartscripts Pharmacy
Washington, IA
03.2020 - 10.2021
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Participated in continuing education programs designed to enhance job knowledge.
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Monitored expiration dates on medications in order to maintain product integrity.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Entered prescriptions that doctors or patients faxed over to us.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
Pharmacy Technician
SmartScripts Pharmacy
Iowa City, IA
07.2019 - 03.2020
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
Shift Lead
Walgreens
Coralville, IA
01.2019 - 07.2019
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
Education
Certified Nursing Assistant -
Kirkwood Community College
07.2022
High school diploma or GED -
Skills
- Excel
- Microsoft Word
- Powerpoint
- Pharmacy Technician Experience
- Electronic Charting
- Typing
- Medical Terminology
- Caregiving
- Nursing
- Medical terminology
- Customer service
- Computer skills
- Hoyer lift
- Vital signs
- Care plans
- Senior care
- Cash handling
- Compassionate Communication
- Toileting Assistance
- Vital Signs Monitoring
- Feeding Assistance
- Patient Care
Certification
- CNA
- Driver's License
- BLS Certification
- CPR Certification
Assessments
- Work style: Reliability, Proficient, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Typing, Proficient, 04/01/23, Transcribing text
- Data entry: Attention to detail, Proficient, 09/01/21, Maintaining data integrity by detecting errors
- Scheduling, Proficient, 04/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Spreadsheets with Microsoft Excel, Proficient, 05/01/22, Knowledge of various Microsoft Excel features, functions, and formulas
- Office manager, Proficient, 05/01/22, Scheduling and budgeting
References
References available upon request.
Timeline
CNA - Certified Nursing Assistant
Hallmar Village
10.2023 - 03.2024
Patient Care Technician
Mercy
10.2022 - 09.2023
Billing Specialist
SMARTSCRIPTS
10.2021 - 05.2022
Senior Certified Pharmacy Technician
Smartscripts Pharmacy
03.2020 - 10.2021
Pharmacy Technician
SmartScripts Pharmacy
07.2019 - 03.2020
Shift Lead
Walgreens
01.2019 - 07.2019
Certified Nursing Assistant -
Kirkwood Community College