Kimara Smith
Summary
I'm a loyal and dedicated individual who is hard working. I'm seeking an entry level position where my strong customer service skills would be of value to any business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Mozaic Senior Life
Bridgeport, CT
04.2024 - 09.2024
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
- Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition
Customer Service Representative
Conduent
12.2023 - 02.2024
- Remote customer service
- Assist clients with questions about their benefits
CNA - Certified Nursing Assistant
Jewish Senior Services
Bridgeport, CT
01.2023 - 11.2023
- Adult Day Program
- Assist with daily tasks of life
- Activities such as: coloring, music, exercise, yoga, games, etc
- Memory care
- Light toileting/showers
- Provide breakfast, lunch and snack
COVID-19 Tester
Aveanna Healthcare
Bridgeport, CT
09.2021 - 02.2022
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Contributed to public health research by collecting demographic data from patients during the testing process, aiding in identifying trends and potential outbreaks.
- Addressed any patient concerns or inquiries regarding COVID-19 symptoms, referring them to appropriate healthcare professionals when necessary.
- Reported positive and negative response cases according to established protocols and reporting mandates.
Behavioral Health Tech
Able Healthcare
Bridgeport, CT
09.2019 - 06.2021
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Facilitated on-site activities, support groups, and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Taught clients how to complete basic household chores and prepare food.
CNA - Certified Nursing Assistant
Taking Care Of You
04.2019 - 06.2019
- Work as a CNA in an assisted living facility
CNA/HHA
Private Duty In-Home Care
09.2017 - 02.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
PCA
Companions & Homemakers
Bridgeport, CT
06.2018 - 11.2018
Education
Nursing -
Goodwin College
Hartford, CT10.2024
High School Diploma -
Bridgeport International Academy
Bridgeport, CT05.2015
Skills
- Microsoft Word
- Excel
- Organization
- Internet
- Team player
- Leadership Skills
- Outspoken
- Behavioral Health
- Special Needs
- Experience with Children
- Autism Experience
- POS
- Toddler Care
- Customer service
- Leadership
- Home care
- Senior care
- Dementia care
- Vital signs
- Typing
- Front desk
- ADLs
- Meal preparation
- Medical records
- Windows
- Medical terminology
- Patient care
- Communication skills
- Childcare
- Caregiving
- Direct support
- Patient observation
- Patient monitoring
- Acute care
Certification
- CNA
- Certified Home Health Aide
- State Tested Nursing Assistant
Timeline
CNA - Certified Nursing Assistant
Mozaic Senior Life
04.2024 - 09.2024
Customer Service Representative
Conduent
12.2023 - 02.2024
CNA - Certified Nursing Assistant
Jewish Senior Services
01.2023 - 11.2023
COVID-19 Tester
Aveanna Healthcare
09.2021 - 02.2022
Behavioral Health Tech
Able Healthcare
09.2019 - 06.2021
CNA - Certified Nursing Assistant
Taking Care Of You
04.2019 - 06.2019
PCA
Companions & Homemakers
06.2018 - 11.2018
CNA/HHA
Private Duty In-Home Care
09.2017 - 02.2019
Nursing -
Goodwin College
High School Diploma -
Bridgeport International Academy