Jennifer Gilbert
Laurel Springs,NC
Summary
Detail-oriented professional with a robust background in file retention and compliance. Known for strong adaptability and complex problem-solving skills, contributing to improved safety training and organizational efficiency.
Overview
43
43
years of professional experience
Work History
Administrative Assistant
Leviton
West Jefferson, NC
11.2023 - Current
- Structured personnel, training, and safety files to ensure compliance with Leviton's Retention Records policy.
- Executed disposal of outdated files from 1970 onward to maintain accurate records.
- Developed systematic filing processes to enhance retention policy adherence.
- Conducted safety training tailored to specific position descriptions.
- Achieved SPOT Award for exceptional contributions in file organization and management.
- Managed completion of OSHA reports, ensuring accuracy and timely fee payments.
- Trained staff on HIPAA regulations to uphold compliance standards.
Customer Service Representative
CVS Pharmacy
West Jefferson, North Carolina
11.2019 - 08.2022
- Executed dual roles as cashier and pharmacy technician to ensure efficient service delivery.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Maintained accurate financial transactions while supporting pharmacy operations.
- Delivered exceptional customer service, fostering a positive shopping experience.
Adjunct Horticulture Instructor
Wilkes Community College
West Jefferson, NC
08.2015 - 05.2019
- Instructed eight horticulture courses at Ashe Campus of WCC.
- Guided high school students through NC Career and College Promise Program and full-time WCC students.
- Wrote and secured funding for three grants, meeting all specifications.
- Implemented projects according to grant requirements and submitted related bills.
County Executive Director
USDA Farm Service Agency
05.1983 - 08.2014
- Coordinated implementation of USDA programs with annual budgets between $500,000 and $2.5 million.
- Managed 10,000 farm records for 2,500 customers through effective team collaboration.
- Facilitated communication via meetings, calls, emails, and conferences to meet program objectives.
- Structured and managed farm programs including direct payments, cost-share initiatives, and loans.
- Verified eligibility by collecting and reviewing documentation for accuracy and completeness.
- Oversaw financial management tasks including payment reports, receivables, collections, and electronic payments.
- Conducted report reviews and spot-checks to ensure compliance with audit standards.
- Leveraged Microsoft Office Suite to improve communication across diverse populations.
Education
Bachelor of Science - Soil Conservation
North Carolina State University
Raleigh, NC12-1986
Some College (No Degree) -
Berea College
Berea, KYSkills
- File management and retention
- OSHA and HIPAA compliance
- Safety training
- Customer relationship management
- Data entry and software proficiency
- Complex problem solving
- Time management
- Adaptability
Accomplishments
2025 Leviton SPOT Award in recognition of conversion of personnel, training and safety files to adhere to Retention of Records.
References
References available upon request.
Timeline
Administrative Assistant
Leviton
11.2023 - Current
Customer Service Representative
CVS Pharmacy
11.2019 - 08.2022
Adjunct Horticulture Instructor
Wilkes Community College
08.2015 - 05.2019
County Executive Director
USDA Farm Service Agency
05.1983 - 08.2014
Bachelor of Science - Soil Conservation
North Carolina State University
Some College (No Degree) -
Berea College