Sāsha Smith
Miami Gardens,FL
Summary
Human resources professional seeking entry-level HR Coordinator, HR Assistant, or HR Specialist roles. Hands-on experience supporting onboarding, managing employee records, assisting with payroll administration, and maintaining benefits documentation. Strong background in professional communication, recordkeeping, and daily HR operations across government, healthcare, higher education, and corporate settings. MBA in Human Resource Management with training in HR policies, employee relations, organizational management, and employment practices.
Overview
16
16
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
City of Miami Gardens
Miami Gardens, FL
01.2023 - Current
- Provide administrative support for daily departmental operations while maintaining confidentiality and accuracy when handling employee and organizational records.
- Managed departmental calendars to ensure efficient scheduling of meetings and events., appointments, meetings, projects, and departmental activities.
- Process employee personnel action forms, purchase orders, requisitions, payroll documentation, and other departmental records.
- Prepared and submitted payroll documentation, reviewing reports for accuracy and compliance with policies and procedures.
- Maintained electronic and manual filing systems, archiving correspondence in compliance with records-retention requirements to facilitate easy retrieval.
- Researched, collected, and compiled information for administrative reports and management requests, ensuring timely delivery of critical data.
- Communicate with departments and staff to obtain project updates, required documentation, and other information.
- Supported special projects by contributing research and coordination efforts to meet objectives. and managed inventory and purchasing tasks.
- Review and proofread documents for accuracy, completeness, and consistency.
PATIENT EXPERIENCE REPRESENTATIVE
UHealth at University of Miami Hospital and Clinics
Miami, FL
05.2020 - 09.2022
- Provided professional customer service and administrative support to patients, caregivers, physicians, and staff in a fast-paced healthcare environment.
- Collected and verified confidential demographic, financial, insurance, and personal information, ensuring accuracy to support patient care.
- Verified insurance eligibility and benefit coverage, including coordination of benefits and third-party liability.
- Processed admission, discharge, referral, and other patient documentation according to established procedures.
- Responded to telephone and electronic requests from physicians, specialists, ancillary providers, and patients, facilitating effective communication and service delivery.
- Maintained accurate records and processed documentation, ensuring timely and compliant entry into patient files.
- Conducted interviews to obtain information required to complete registration and documentation accurately.
- Collaborated with team members and assisted in educating trainees on departmental procedures and processes.
FRONT DESK RECEPTIONIST / FRONT OFFICE ASSISTANT
Gordon Center / University of Miami Miller School of Medicine
Miami, FL
04.2014 - 05.2020
- Handled 70+ telephone calls daily while maintaining customer satisfaction scores above 95% in 2017, 2018, and 2019.
- Assisted visitors, patients, students, employees, and other stakeholders in accordance with organizational policies and procedures to enhance overall service experience.
- Processed registrations, sign-ins, records, and documentation with a strong focus on accuracy and data integrity.
- Maintained electronic and physical filing systems for employee communications, student records, and other confidential information to support efficient information retrieval.
- Redesigned the office scheduling process to improve appointment accuracy and administrative efficiency.
- Supported daily office operations in a high-volume environment requiring strong organization, communication, and multitasking skills.
- Managed office supplies and equipment while remaining under budget in 2017 and 2018, contributing to a 40% reduction in operating costs.
- Managed confidential information for students, employees, patients, and the organization using multiple databases and administrative systems to ensure data security.
- Provided administrative support for executive leadership and handled sensitive projects requiring discretion and confidentiality.
SENIOR OFFICE ASSISTANT
WD Enterprise
Miami, FL
03.2011 - 10.2015
- Provided administrative support for multiple departments while handling confidential employee, payroll, benefits, and organizational information.
- Maintained HR-related employee files containing salary changes, deductions, garnishments, benefits, payroll exceptions, and W-2 withholding information.
- Facilitated onboarding and offboarding of employees by creating user accounts, establishing security access, and training on company policies and procedures.
- Prepared complex administrative and operational reports for management review.
- Managed supervisor calendars and scheduled appointments, meetings, and conferences independently.
- Converted manual vendor and supplier records into a computerized system, improving accessibility and efficiency.
- Supported the transition from paper-based invoicing to an electronic invoicing system.
- Created process documentation to promote consistency and efficiency across departments.
- Managed a $350,000 executive travel budget, coordinating domestic travel arrangements and maintaining appropriate documentation.
HUMAN RESOURCES REGIONAL ASSISTANT COORDINATOR – EXECUTIVE OA
U.S. Equal Employment Opportunity Commission (EEOC)
Atlanta, GA
08.2010 - 02.2011
- Provided confidential administrative and HR support to district directors, managers, and agency employees.
- Facilitated employee relations matters by addressing HR-related questions and concerns for improved employee satisfaction.
- Coordinated new employee orientation and onboarding, enhancing training processes and administrative efficiency.
- Assisted with recruiting, sourcing, and candidate screening activities.
- Maintained confidential personnel files and supported compliance with records-retention requirements.
- Prepared HR reports and documentation in accordance with government and management requirements.
- Supported HR leadership with employee relations concerns by researching information and providing administrative recommendations.
- Assisted with the development and implementation of HR policies, procedures, programs, and processes.
- Coordinated logistics for employee orientations, meetings, training sessions, and other HR activities.
- Assisted with internal training programs designed to support organizational goals.
- Conducted exit interviews, providing insights and employee feedback to HR management for informed decision-making.
Education
Master of Business Administration (MBA) - Human Resource Management
American InterContinental University
Hoffman Estates, IL01-2009
Bachelor of Business Administration (BBA) - Organizational Management, International Business Administration
American InterContinental University
Atlanta, GA01-2005
Skills
- Onboarding and offboarding
- Employee Records Management
- Personnel File Maintenance
- Employee Benefits Coordination
- Regulatory Compliance
- Records Retention
- Administrative Coordination
- Office Policy Management
- Report Preparation
- Schedule management
- Process Improvement
- Recruitment screening
- Customer Service
- Confidential management
- Conflict Resolution
- Interpersonal skills
Accomplishments
- Contributed to a 38% increase in productivity and quality through process improvements and effective administrative support.
- Supported hiring and benefits-related activities while maintaining confidentiality and professionalism.
- Developed a reputation for resolving employee and client concerns promptly and professionally.
Timeline
ADMINISTRATIVE ASSISTANT
City of Miami Gardens
01.2023 - Current
PATIENT EXPERIENCE REPRESENTATIVE
UHealth at University of Miami Hospital and Clinics
05.2020 - 09.2022
FRONT DESK RECEPTIONIST / FRONT OFFICE ASSISTANT
Gordon Center / University of Miami Miller School of Medicine
04.2014 - 05.2020
SENIOR OFFICE ASSISTANT
WD Enterprise
03.2011 - 10.2015
HUMAN RESOURCES REGIONAL ASSISTANT COORDINATOR – EXECUTIVE OA
U.S. Equal Employment Opportunity Commission (EEOC)
08.2010 - 02.2011
Master of Business Administration (MBA) - Human Resource Management
American InterContinental University
Bachelor of Business Administration (BBA) - Organizational Management, International Business Administration
American InterContinental University