Jennifer Gillaspie
Summary
Award-winning bartender with a proven track record at Daiquiri Shak Raw Bar and Grille, showcasing strong multitasking abilities and exceptional customer service skills. Recognized for increasing customer satisfaction and loyalty through effective complaint resolution and relationship building. A reliable team player, known for an outgoing personality and a knack for maintaining high customer volumes. Committed to building costumer base by providing positive server experience.
Overview
20
20
years of professional experience
Work History
Bartender
Daiquiri Shak Raw Bar And Grille
02.2012 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Built relationships with customers and have made myself a great following.
- I have won awards such as Friendliest and Employee of the year multiple times.
- I get along with everyone I come in contact with.
Representative/Banquet Bartender Server
Picatinny Arsenal
01.2008 - 03.2012
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Server/Hostess
Senates
02.2004 - 03.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service/Cashier
Pelican Ski And Pool
04.2004 - 01.2008
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Randolph High School
Randolph Township, NJ06.2006
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Common Sense!
Timeline
Bartender
Daiquiri Shak Raw Bar And Grille
02.2012 - Current
Representative/Banquet Bartender Server
Picatinny Arsenal
01.2008 - 03.2012
Customer Service/Cashier
Pelican Ski And Pool
04.2004 - 01.2008
Server/Hostess
Senates
02.2004 - 03.2008
High School Diploma -
Randolph High School
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