Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Pedro M Cilano

Pedro M Cilano

Miami,FL

Summary

Hardworking bartender in high-volume dining settings. Dedicated to providing exceptional customer service and upholding food safety standards. Skilled mixologist with vast cocktail knowledge, adept at building rapport with patrons. Creates inviting atmosphere and cultivates customer loyalty through top-notch service.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Bartender

Koko
Miami, FL
08.2023 - Current
  • Mixed and served a wide range of alcoholic and non-alcoholic beverages while providing exceptional customer service in a fast-paced environment.
  • Monitored compliance with food safety regulations, ensuring cleanliness of bar area and proper handling of all ingredients to guarantee customer safety.
  • Collaborated with kitchen staff to synchronize food and drink orders for timely service during peak hours, enhancing overall efficiency.
  • Engaged with customers to create a welcoming atmosphere, building rapport that increased repeat business and positive word-of-mouth referrals.
  • Have extensive knowledge on many spirits, especially on over 400 tequilas and mezcals

Guest Service/Cashier

Target
Miami, Texas
08.2022 - 09.2024
  • I worked worked at target for 2 years and I have learned how to improve the way I interact with guest to absolute perfection.
  • Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity.
  • Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve the quality of the guests experience in the store.

Deli Clerk

Publix
Miami, FL
12.2021 - 08.2022
  • I learned in Publix how to work with maximum speed and efficiency while also providing the highest level of customer service.
  • Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity.
  • Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve the quality of the guests experience in the store.

Busser

Cabo Flats
Miami, FL
03.2019 - 05.2019
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support positive work environment.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
  • Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Assisted wait staff with timely food delivery and guest requests.
  • Greeted customers and answered any questions.

Education

Associate of Science - Civil Engineering

Miami Dade College
Miami, FL
05.2001 -

High School Diploma -

Coral Gables Senior High
Coral Gables, United States
05.2001 -

Skills

  • Serv Safe Certified

  • Fluent in English and Spanish

  • Stocking and replenishing

  • Food and Alcohol preparation and safety

  • Suggestive selling

Basic accounting

Customer service

Customer service expertise

Classic cocktails

Patience and tolerance

Highly reliable

Responsible alcohol service

Affiliations

I have experience working with multiple companies that work within and strengthen our community. I've worked with RaceTime, Dynamic, Footworks, and Integrity Multisport on multiple sporting events from races like 5k's to Iron mans, to even working at Miami Open.

Timeline

Bartender

Koko
08.2023 - Current

Guest Service/Cashier

Target
08.2022 - 09.2024

Deli Clerk

Publix
12.2021 - 08.2022

Busser

Cabo Flats
03.2019 - 05.2019

Associate of Science - Civil Engineering

Miami Dade College
05.2001 -

High School Diploma -

Coral Gables Senior High
05.2001 -

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Pedro M Cilano
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