Jennifer Gittleman
Brentwood,NY
Summary
Dynamic operations supervisor with a proven track record at Ladarach, excelling in training and mentoring teams to enhance customer satisfaction. Skilled in inventory control and conflict resolution, I foster a culture of excellence while streamlining processes, resulting in improved operational efficiency and a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Ladarach
Lake Grove, NY
02.2025 - Current
- Supervised daily operations to ensure adherence to quality standards and protocols.
- Trained and mentored team members on best practices and operational efficiencies.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Assistant Manager of Operations
Lindt & Sprungli USA
Deer Park, NY
2024 - 2025
- Coordinated daily operations, ensuring efficient workflow and adherence to company policies.
- Assisted in inventory management, optimizing stock levels and reducing waste.
- Developed training materials for new employees, enhancing onboarding processes.
- Implemented process improvements that increased operational efficiency and reduced delays.
- Collaborated with cross-functional teams to streamline communication and project delivery.
- Supported management in strategic planning initiatives by providing detailed reports on operations.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Head Cashier
7-eleven
Islip, NY
2023 - 2024
- Managed cash handling and transactions, ensuring accuracy and efficiency at point-of-sale.
- Trained new cashiers on policies, procedures, and customer service best practices.
- Maintained cleanliness and organization of cashier area to enhance workflow.
- Assisted in inventory management by tracking stock levels during checkout processes.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
- Implemented best practices for cash register operations, enhancing overall transaction speed.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Facilitated and logged store opening, closing, and shift changes.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
- Maintained stock to meet expected customer demand.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Developed quick-reference guide for cashiers, reducing errors and increasing transaction speed.
- Oversaw implementation of new POS system, enhancing transaction efficiency.
- Streamlined checkout process, reducing average wait time for customers.
- Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
- Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
- Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Contributed ideas in team meetings for enhancing customer experience and operational efficiency.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Conetoquot Hs
Ronkonkoma 06.1998
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Decision-making
Complex Problem-solving
Inventory control
Staff discipline
Analytical thinking
Relationship building
Schedule development
Project planning
Policy enforcement
Public speaking
Priority management
Inventory oversight
Conflict resolution
Expectation setting
Negotiation
Software experience
Financial management
Business administration
Business development
Verbal and written communication
Safety protocols
Coaching and mentoring
Payroll processing
Quality control
Documentation and reporting
Workflow management
Employee development
Risk management
Budget management
Department organization
Teamwork and collaboration
Problem-solving
Multitasking
Time management
Computer skills
Excellent communication
Adaptability and flexibility
Effective communication
Organizational skills
Customer relations
MS office
Active listening
Interpersonal skills
Professionalism
Reliability
Idea development and brainstorming
Written communication
Data analysis
Interpersonal communication
Problem-solving aptitude
Team collaboration
Professional demeanor
Time management abilities
Problem-solving abilities
Goal setting
Positive attitude
Team leadership
Professional and courteous
Scheduling and coordinating
Customer relationship management
Good judgment
Timeline
Supervisor
Ladarach
02.2025 - Current
Assistant Manager of Operations
Lindt & Sprungli USA
2024 - 2025
Head Cashier
7-eleven
2023 - 2024
High School Diploma -
Conetoquot Hs