Jennifer Givens

Cashier

Grocery Depot

McComb, MS

06.2004 - 08.2020

Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Ensured compliance with all safety regulations within the store environment.
Scanned items and checked pricing on cash register for accuracy.
Accepted cash and credit card payments, issued receipts and provided change.
Followed company security procedures for handling large sums of money.
Performed opening and closing procedures including counting cash drawers and preparing deposits.
Operated cash register or POS system to receive payment by cash, check and credit card.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Answered phone calls to assist customers with questions and orders.
Verified customer age requirement for alcohol or tobacco purchases.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Helped with purchases and signed customers up for rewards program.
Balanced daily transactions on a computerized point-of-sale system.
Helped customers find specific products, answered questions, and offered product advice.
Performed other duties as assigned by management.
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Processed customer payments quickly and returned exact change and receipts.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Discounted purchases by scanning and redeeming coupons.
Adhered to social distancing protocols and wore mask or face shield.
Answered customer questions and provided store information.
Processed sales transactions to prevent long customer wait times.
Resolved customer complaints professionally in accordance with company policy.
Built and maintained productive relationships with employees.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Counted and balanced cashier drawers.
Used suggestive selling techniques to promote add-on sales.
Worked closely with front-end staff to assist customers.
Answered customers' questions and provided information on store procedures or policies.
Welcomed customers, offering assistance to help find store items.
Processed returned merchandise by strictly following store return and exchange procedures.
Stocked shelves with merchandise when needed.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Trained new team members in cash register operation, stock procedures, and customer services.
Assisted customers over the phone regarding store operations, product information and order placement.
Offered customers carry-out service at completion of transaction.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Checked personal identifications during alcohol and tobacco sales.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Issued receipts, refunds, credits or change due to customers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Answered customer inquiries regarding store policies and procedures.
Processed returns and exchanges of merchandise in accordance with store policies.
Learned roles of other departments to provide coverage and keep store operational.
Collected payments and provided accurate change.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Conducted price checks for special orders or discounts as requested by customers.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Maintained work area and kept cash drawer organized.
Delivered high level of customer service to patrons using active listening and engagement skills.
Maintained current knowledge of store promotions to highlight sales to customers.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Greeted customers promptly and responded to questions.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Recognized by management for providing exceptional customer service.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed inventory and supplies to ensure materials were available when needed.
Assisted with customer requests and answered questions to improve satisfaction.
Worked effectively in team environments to make the workplace more productive.
Operated equipment and machinery according to safety guidelines.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Utilized various software and tools to streamline processes and optimize performance.

Summary

Overview

Work History

Produce Department Associate

Cashier

Skills

Timeline

Produce Department Associate

Cashier

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