Jennifer Gobright
Odessa,FL
Summary
Secure a position that will enable me to use my strong communication and organization skills, customer service background, and my ability to work well with people.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Processor
Lennar Mortgage
Tampa, FL
08.2020 - Current
- Engaged with customers in person and via telephone to address inquiries and process transactions.
- Created comprehensive loan submission packages for processing.
- Managed conditions received from underwriting departments to ensure timely responses.
- Maintained confidentiality of submitted information in compliance with release guidelines.
- Discussed client loan needs and financial histories while conveying application procedures.
Construction Coordinator
Rubicon General Contractors LLC
Tampa, FL
10.2018 - 07.2020
- Defined project deliverables and monitored status of tasks.
- Provided vision and guidance to group of construction employees and trained each on project plans and procedures.
- Contacted subcontractors and asked for bids on projects, assessing if these quotes met budgetary requirements.
- Oversaw a large number of team, project milestone completion and quality of work performed.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Responded effectively to sensitive inquiries or complaints.
Administrative Assistant
APG Electric
Clearwater, FL
05.2016 - 05.2018
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Obtained scanned records and uploaded to database.
Personal Loan Specialist
Springleaf Financial
Tampa, FL
05.2015 - 05.2016
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Education
High School Diploma - All
East Lake High School
2000
Skills
Credit and Collections
Business Development
Computer Liberate
Customer Satisfaction
Microsoft Word 2013-16
Maintain cash flow
Collect and post payments to customers accounts
Vista by Viewpoint
Microsoft Excel
Human Resources
Jonas-Premier
Solo
Encompass, Blend and ECC
VA, FHA and Conventional loans
Affiliations
Recognition of induction into the insurance. "Order of Merit" Ruby Level.
Hitting V.I.P 7 out 12 months.
Timeline
Mortgage Loan Processor
Lennar Mortgage
08.2020 - Current
Construction Coordinator
Rubicon General Contractors LLC
10.2018 - 07.2020
Administrative Assistant
APG Electric
05.2016 - 05.2018
Personal Loan Specialist
Springleaf Financial
05.2015 - 05.2016
High School Diploma - All
East Lake High School