Years of professional experience 15
Meg Cianciarulo
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
Work History
Mortgage Loan Processor
Dart Bank
Lansing, MI
11.2021 - Current
- Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepare file for final clear-to-close by branch management.
- Handleany conditions sent from underwriting departments.
- Review financial statements and contacted institutions and customers to clarify details.
- Work with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Check daily reports each morning to identify priorities or issues for escalation to supervisor.
- Set up and complete loan submission packages.
- Communicate with originator and applicant concerning progress of loan file.
Officer Administrator
Enprotech Industrial Technologies
Lansing, MI
08.2021 - Current
- Extensive proofreading of all Human Resource employee policies and various documents.
- Responsible for the setup of the Flu Clinic, Blood drives, and Employee Appreciation events.
- Handle all newly hired intake paperwork.
- Point of contact for all Visitors.
- Handled all Customer Service calls.
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Executive Secretary
Michigan State University School of Social Work, Anne Hughes
East Lansing, MI
09.2020 - 02.2021
- Managed Directors' calendars and set up all Zoom meetings.
- Responsible for procurement card purchases up to $10,000 keeping record of monthly charges and balances.
- Lead person for Tenure System Faculty and All School meeting including Agendas, Zoom breakout rooms, and meeting minutes.
- Handled all travel arrangements for Director and special guests.
- Support staff for faculty searches.
- Office Key Assignments; After-hours building access.
- Work with charitable donations/endowments and processed all Thank you letters from the School of Social Work.
- Handled Reappointment, Promotion, and Tenure Process including annual reviews.
- Process endowment donor letters and update tracker spreadsheet monthly.
- Special Director's projects as needed.
- Led projects and analyzed data to identify opportunities for improvement..
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Executive Secretary to President, Ron Bieber
Michigan AFL-CIO
Lansing, MI
05.2015 - 07.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Answered high volume of phone calls and email inquiries.
- Screened personal and business calls and directed to appropriate party.
Executive Secretary to the President Karla Swift
Michigan AFL-CIO
Lansing, MI
10.2011 - 05.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Organized and updated schedules for executives.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing mail, email and faxes.
- Took notes and dictation at meetings.
Executive Secretary to the President, Mark Gaffney
Michigan AFL-CIO
Lansing, MI
06.2008 - 10.2011
- Acted as liaison between affiliates to our organization and the President
- Managed active calendars and scheduling for legislators, the President, and more than 10 additional employees
- Composed the agenda, documented minutes, and set up video conferencing for professional conferences and seminars
- Prepared, reviewed, and edited informal and formal documents
- Planned Biannual Convention and was responsible for some of the most significant details as securing event location, printing event programs, coordinating staff to maintain a budget, and effectively marketing the organization
- Maintained inventory of supplies for the entire building
- Worked regularly in programs such as Microsoft Word, Excel, Outlook.
- Formed and maintained friendly working relationships with affiliates, peers, and superiors
- Effectively communicated and built relationships with members of multiple state-wide and national unions
- Maintained utmost discretion when dealing with sensitive information and topics
- Assisted in the onboarding and training of new employees.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Bookkeeper/Receptionist/IT
ARC Services, Inc
Lansing, MI
09.2005 - 06.2008
Teller/Customer Service
Lansing Automakers Federal Credit Union
01.1997 - 08.2001
Senior Customer Service Specialist
Michigan State Federal Credit Union
06.1988 - 02.1995
Education
General Studies
Waverly High School
Skills
- Documentation and control
- Policy and procedure modification
- Operations oversight
- Financial leadership
- Travel coordination
- Schedule Management
- Credit and collections
- Office administration
- Database administration
- Customer Relations
- Workflow planning
- Time Management
Affiliations
- Institute of Electrical and Electronics Engineers
Timeline
Mortgage Loan Processor
Dart Bank
11.2021 - Current
Officer Administrator
Enprotech Industrial Technologies
08.2021 - Current
Executive Secretary
Michigan State University School of Social Work, Anne Hughes
09.2020 - 02.2021
Executive Secretary to President, Ron Bieber
Michigan AFL-CIO
05.2015 - 07.2020
Executive Secretary to the President Karla Swift
Michigan AFL-CIO
10.2011 - 05.2015
Executive Secretary to the President, Mark Gaffney
Michigan AFL-CIO
06.2008 - 10.2011
Bookkeeper/Receptionist/IT
ARC Services, Inc
09.2005 - 06.2008
Teller/Customer Service
Lansing Automakers Federal Credit Union
01.1997 - 08.2001
Senior Customer Service Specialist
Michigan State Federal Credit Union
06.1988 - 02.1995
General Studies
Waverly High School
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