Jennifer Goeschel
Tovey,IL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Administrative Clerk
Secretary Of State Of Illinois
Springfield , IL
2020.10 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into Cicsprod system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided direction, support and ongoing feedback to staff.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Generated documents necessary for internal meetings.
- Enforced company policies and procedures.
- Delivered superior administrative support to office staff, promoting excellence in office operations.
- Train new employees and senior staff on auditing, applications and validating work.
- Notify personnel daily of Mobile Unit attendance and track available benefit time; also assist Supervisor in notifications for other units.
Operations Assistant
Secretary Of State Of Illinois
Springfield , IL
2020.06 - 2020.10
- Assisted facilities, dealerships and customers with questions pertaining to plate categories or services offered by our office.
- Acted as liaison with other agencies assisting with issuance of new plates, changing vehicle information or verifying plate fees.
- Answer calls pertaining to vanity/personalized plates.
- Issue and process vanity-personalized license plate.
- Process and update vehicle information for plate upgrades/re-classing to different plate categories.
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Build new plates and update vehicle files.
- Compose letters in response to applicants and remitter's.
Intermittent Operations Assistant
Secretary Of State Of Illinois
Springfield , IL
2019.04 - 2020.06
- Assisted facilities, dealerships, fleet companies and customers with questions pertaining to plate categories or services offered by our office.
- Acted as liaison with other agencies assisting with issuance of new plates, changing vehicle information or verifying plate fees.
- Answer calls pertaining to municipal, government, fleet, truck or passenger plates.
- Renew plates, process duplicate identification cards and transfer vehicle information for companies as the change their inventory.
- Validate applications for processing of municipal, government and fleet plates.
- Process sticker renewals, transfer vehicles, issue plates and re-class plates.
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Build new plates and update vehicle files.
- Compose letters in response to applicants and remitter's.
Contractual Employee
Secretary Of State Of Illinois
Springfield , IL
2018.04 - 2019.04
- Review and process private medical records to determine if driver's licenses should be revoked due to medical condition.
- Analyze medical-accident reports and court documents for technician to authorize sanctions.
- Edit driving records according to medical information provided by physician in order to update the information for medical status.
- Provided information to medical providers regarding the patience medical reports and load information to their driving record.
- Authorize data entries to Illinois driving records.
- Assisted with sorting, recording and distribution of medical reports to authorized coworkers.
- Compose correspondence requesting missing documents, doctors signatures and police officer reports.
- Prepared daily list of medical and vision cases for technician to determine the renewal or revocation of CDL licenses.
- Loaded correspondence to the driving record and notify the applicant if they are going to be suspended.
- Scheduled Commercial Drivers License (CDL) for all facilities, driving schools, and persons wanting to obtain a CDL, school bus or renewal.
- Answer complex phone calls pertaining to CDL drivers license.
- Review and analyze CDL driving records for valid medical certificates.
Pharmacy Technician
The Pharmacy
Taylorville , IL
2017.09 - 2017.12
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
Midstate Special Education
South Fork District #14
Kincaid , IL
2012.05 - 2017.09
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
- Offered student support through special accommodations, extra assistance and assessments.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of students in absence of instructor.
- Administered tests to class and graded papers.
- Contacted parents to discuss student progress and set up meetings.
- Worked with students to promote learning and pro-social development.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Implemented behavioral plans for students with behavior disorders or other special conditions to present and reinforce learning concepts.
- Observed students' performance and recorded relevant data to assess progress.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
Operations Processor
Wells Fargo
Springfield , IL
2002.09 - 2003.01
- Sorted, coded and filed documents in an extensive alphabetical/chronological file.
- Batched documents, made copies and forwarded to appropriate destination.
- Completed calendar for workflow and meetings.
- Answered telephone inquiries regarding mortgage loans.
Education
High School Diploma -
South Fork High School
Kincaid06.1998
Skills
- Complex Transaction Processing
- Data Recording
- Database Entry
- Outgoing Mail Preparation
- Customer Follow-Up
- Data Gathering
- Office Supply Management
- Administrative and Clerical Support
Timeline
Administrative Clerk
Secretary Of State Of Illinois
2020.10 - Current
Operations Assistant
Secretary Of State Of Illinois
2020.06 - 2020.10
Intermittent Operations Assistant
Secretary Of State Of Illinois
2019.04 - 2020.06
Contractual Employee
Secretary Of State Of Illinois
2018.04 - 2019.04
Pharmacy Technician
The Pharmacy
2017.09 - 2017.12
Midstate Special Education
South Fork District #14
2012.05 - 2017.09
Operations Processor
Wells Fargo
2002.09 - 2003.01
High School Diploma -
South Fork High School
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