Jennifer Gomez
Santa Ana,CA
Summary
Detail-oriented professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Eager to contribute skills and dedication in support of organizational goals and initiatives.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
DVDCreative (Previously Known as David Volz Design)
03.2023 - Current
- Supported CFO and worked closely with C-suite.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed supply orders to maintain adequate stock.
- Streamlined record management to optimize document accessibility.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Formatted technical specifications when needed.
- Created content for multiple social media platforms to increase business and engagement.
- Requested business licenses and insurance certificates for various projects.
- Point of contact for vendors, deliveries, property management and general office operations.
Key Holder
Carolina Herrera
09.2022 - 01.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Escrow Assistant
Vantage Point Title Co Of CA
10.2020 - 09.2022
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Carried out day-day-day duties accurately and efficiently.
- Prepared estimated closing statements for buyer and seller.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
Assistant Manager
Coach
06.2016 - 06.2020
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Increase revenue by cultivating client relations to develop new customer accounts.
- Supervise sales team employees by training, coaching and sharing innovative sales tactics.
- Improved efficiency by training staff on best practices and protocols.
- Maintain store appearance, including rack and shelving organization, store layout and planogram planning to provide welcoming atmosphere.
- Maintain all back of house operations on daily basis including receiving shipment, monthly and weekly transfers and prepping for cycle counts.
- Address customer issues to bring about quick and successful resolution.
- Create engaging merchandise presentations to motivate impulse purchases.
- Delegate tasks to sales associates based upon strength and experience.
- Encourage sales associates to cross-sell additional products and services to purchasing customers, increasing sales by 10%.
Education
Some College (No Degree) -
Fullerton College
Fullerton, CAHigh School Diploma -
La Habra High School
La Habra, CA06.2005
Skills
- Administrative Support
- Phone Etiquette
- Data Entry
- Social Media Digital Marketing
- Mail Handling
- Scanning and Filing Documents
- Organizational Skills
- Confidentiality
- Document Management
- Meeting Arrangements
- Calendar Management
- Client Relations
- Canva Experience
- Google Workspace Experience
- Microsoft Suite Experience
- Adobe Suite Experience
Timeline
Administrative Assistant
DVDCreative (Previously Known as David Volz Design)
03.2023 - Current
Key Holder
Carolina Herrera
09.2022 - 01.2023
Escrow Assistant
Vantage Point Title Co Of CA
10.2020 - 09.2022
Assistant Manager
Coach
06.2016 - 06.2020
High School Diploma -
La Habra High School
Some College (No Degree) -
Fullerton College