Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Gonsalez

Calistoga,California

Summary

I am ambitious and an outgoing person who has been working since the age of 15; with experience in customer service, barista, busser and hostess. Over the years I've learned to communicate well with others, along with multitasking in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Hostess

Sam's Social Club
04.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took to go orders on TOAST and by phone.



Busser/Server Assistant

Amaro Italian Restaurant
07.2021 - 10.2021
  • Served water to guests and refilled beverage glasses throughout sitting
  • Reset dining area tables between customers by clearing dishes, wiping down surfaces, and restocking supplies
  • Answered guest inquiries about menu items and ingredients
  • Answered phones and took reservations and phone orders for customer pick up
  • Delivered food orders from kitchen to customers' tables
  • Brewed coffee and tea, and restocked ice.

Barista/Cashier/Food Prep

Bella's bakery and Cafe
01.2019 - 07.2021
  • Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority
  • Prepared all food items before opening and labeled all food items.
  • Restocked ice, changed syrup containers, coffee beans, cups, and etc
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables.
  • Counted and reported the cash register end of my shift.



Cashier/Customer Service

Mary's Home Plate
01.2018 - 02.2019


  • Welcomed customers and helped determine their needs.
  • Track all money received and prepare deposits accordingly.
  • Cleaned and disinfected food preparation areas, workstations, and equipment.
  • Took and completed orders from customers
  • Restocked napkins, utensils, etc
  • Brewed coffee, and prepared tea for customers.


Education

High School Diploma -

Calistoga Junior-Senior High School
Calistoga, CA
06.2020

Skills

  • Food Preparation and Safety
  • Process Transactions/ cash handling
  • Customer service
  • Coffee expertise
  • Table Bussing
  • Dining Area Maintenance
  • Greeting and Escorting Guests

Timeline

Hostess

Sam's Social Club
04.2022 - Current

Busser/Server Assistant

Amaro Italian Restaurant
07.2021 - 10.2021

Barista/Cashier/Food Prep

Bella's bakery and Cafe
01.2019 - 07.2021

Cashier/Customer Service

Mary's Home Plate
01.2018 - 02.2019

High School Diploma -

Calistoga Junior-Senior High School

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Jennifer Gonsalez