Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jennifer Gonzalez

Waterford,MI

Summary

Dynamic Customer Service Representative with experience at Comcast, adept at resolving complex issues and enhancing customer satisfaction. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring compliance and effective communication. Proven ability to manage customer relations and streamline order processing, contributing to improved service delivery.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Comcast
Waterford
04.1985 - 06.2005
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided support in processing orders and managing returns.
  • Communicated product information clearly to enhance customer understanding.
  • Learned company policies and procedures to ensure compliance during interactions.
  • Adapted quickly to new tools and systems for improved customer engagement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Waterford Township High School
Waterford Mi

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Call center experience

Timeline

Customer Service Representative

Comcast
04.1985 - 06.2005

High School Diploma -

Waterford Township High School
Jennifer Gonzalez