Hi, I’m
JENNIFER GOODOVER
Great Falls,MT
Summary
Detail-oriented professional with extensive experience in lending, retail, and management. Proven track record in customer relations and conflict resolution, enhancing client satisfaction and loyalty. Seeking to leverage diverse skills in a new industry, available for both full-time and part-time roles.
Overview
10
years of professional experience
Work History
Fairway Independent MortgageGreat Falls, Montana
Mortgage Loan Originator
03.2025 - Current
Job overview
- Assist clients in completing mortgage applications and gathering necessary documentation.
- Evaluate credit reports to determine client eligibility for mortgage products.
- Conduct thorough financial assessments to advise clients on loan suitability.
- Provide excellent customer service at all times by responding promptly to inquiries.
Great Falls Association of REALTORS®Great Falls, MT
Member Services and Programs Coordinator
12.2022 - 03.2025
Job overview
- Promoted organization’s membership programs through active participation in local community events.
- Responded promptly to inquiries from current and potential members.
- Organized monthly events to engage and support members.
- Maintained accurate member records using CRM software.
- Assisted in developing promotional materials to enhance membership campaigns.
- Created and processed membership invoices to ensure timely billing.
Homestar FinancialGreat Falls, MT
Licensed Mortgage Loan Originator
11.2020 - 12.2022
Job overview
- Established and maintained relationships with local real estate agents to enhance referral networks.
- Educated clients on effective debt repayment strategies and financial management techniques.
- Communicated application deadlines, approval statuses, and denial reasons to clients promptly.
- Assessed financial capabilities and goals to create tailored mortgage packages for each client.
Rimrock Body ShopBillings, MT
Office Manager/Estimator
01.2020 - 10.2020
Job overview
- Developed effective proposals for correspondence and bid clarifications.
- Generated precise estimates for body repair work on customer vehicles.
- Received and verified completeness of new inventory orders.
- Trained a new estimator in daily tasks and adherence to industry best practices.
American Eagle Outfitters, IncBillings, Montana
Merchandise Manager/Assistant Manager
06.2019 - 01.2020
Job overview
- Coached and trained sales associates in effective selling techniques and customer interactions.
- Established strong customer relationships through proactive communication.
- Executed opening and closing procedures to ensure operational efficiency.
- Managed cash handling, including POS transactions, bank deposits, and business supply pay-outs.
- Trained team members on merchandise handling and display strategies to enhance presentation.
- Maintained accurate records of merchandise shipments and returns for detailed reporting.
Education
Montana State University - BillingsBillings, MT
Bachelor of Science from General Business Administration BSBA
01.2019
Montana State University - Billings - City CollegeBillings, MT
Associate of Science from Human Resources Management
01.2017
Skills
- Sales development and relationship selling
- Loan origination and credit management
- Client account management
- Employee relations and organizational skills
- Customer relationship management
- Sales coaching and training
Timeline
Mortgage Loan Originator
Fairway Independent Mortgage
03.2025 - Current
Member Services and Programs Coordinator
Great Falls Association of REALTORS®
12.2022 - 03.2025
Licensed Mortgage Loan Originator
Homestar Financial
11.2020 - 12.2022
Office Manager/Estimator
Rimrock Body Shop
01.2020 - 10.2020
Merchandise Manager/Assistant Manager
American Eagle Outfitters, Inc
06.2019 - 01.2020
Montana State University - Billings
Bachelor of Science from General Business Administration BSBA
Montana State University - Billings - City College
Associate of Science from Human Resources Management