Jennifer Goram
Semmes ,AL
Summary
Results-driven retail service management professional determined to exceed company sales goals. Im dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
7
7
years of professional experience
Work History
Store Manager
Sweat Tire
Loxley , Al
09.2020 - 01.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised front counter, answering questions regarding parts and service.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed new store location from ground up by hiring and training efficient team.
- Contacting clients regarding the status of vehicles
- Overseeing post-repair services (vehicle delivery, test driving, etc.)
Shop Manager
Mavis Tire & Brake
Mobile, AL
07.2017 - 09.2020
- Hiring, training, supervising, and evaluating employees.
- Preparing employee work schedules.
- Addressing employee disputes, questions, and concerns.
- Ensuring all staff adhere to safety standards, company policies, and procedures.
- Managing and accounting for all money-handling procedures.
- Ordering, recording, and managing inventory.
- Ensuring the shop is adequately stocked, clean, and visually appealing.
- Motivating employees to reach sales goals and provide excellent customer service.
- Handling customer complaints.
- Contacting clients regarding the status of vehicles
- Overseeing post-repair services (vehicle delivery, test driving, etc.)
Store Manager
Pep Boys
Orange Beach , AL
08.2014 - 07.2017
- Hiring, training, and managing employees.
- Focusing on customer retention by building relationships
- Managing and controlling costs
- Ordering parts and supplies as needed
- Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
- Delivering prompt, professional solutions for customer inquires
- Working to meet immediate goals of customer interaction
- Contacting clients regarding the status of vehicles
- Overseeing post-repair services (vehicle delivery, test driving, etc.)
Education
Regular Diploma - Regular Studies
Mary G Montgomery High School
Semmes, AL05.1999
Skills
- Communication skills
- Familiarity with customer service standards and processes
- Budget tracking
- Interpersonal skills
- Ability to handle stress to operate under deadlines
- Supervisory skills
- Team leader
Timeline
Store Manager
Sweat Tire
09.2020 - 01.2022
Shop Manager
Mavis Tire & Brake
07.2017 - 09.2020
Store Manager
Pep Boys
08.2014 - 07.2017
Regular Diploma - Regular Studies
Mary G Montgomery High School