Jennifer Gordon
Roseville,CA
Summary
25 Years of combined wholesale and retail mortgage experience; Jumbo/Super Jumbo, FHA and conventional underwriting, along with management and sales experience. High performer and top producer.
Quick study on various products, programs, and internal policies. Easily can adapt to a quickly changing environment. Top notch customer
service.
Overview
25
25
years of professional experience
Work History
Regional Underwriting Support Manager
Guaranteed Rate
09.2019 - Current
- Accomplish multiple tasks within established timeframes to ensure stated turn-times are met.
- Fully support two Regional Underwriting managers and 16 Underwriters.
- Perform second level review audits on all State Housing Bond Programs as well as Fannie Mae and Freddie Mac Specialty Programs to ensure compliance and guidelines have been met.
Branch Operations Manager
Bay Equity Home Loans
08.2012 - 08.2019
- Managed lead, pre-qualification and active pipelines of 100 plus clients for optimal productivity and customer satisfaction.
- Collected client documentation, pre-qualified clients and setup active loans in Encompass.
- Worked closely with all operations departments from disclosure to compliance desk, underwriting. department, lock desk and closing teams to ensure timely closing and smooth experience for borrower.
Lending Manager
Wells Fargo
07.2010 - 08.2012
- Managed 20 direct reports (underwriters) in addition to supporting 2 Sales Areas and 4 processing team.
- Addressed loan officer concerns promptly and professionally, resolving issues efficiently to maintain high levels of customer satisfaction. Coached and trained Underwriting staff, ensuring access to tools and resources needed to successfully perform job duties.
Skills
- Ability to manually underwrite Jumbo, FHA, conventional loans product
- Highly skilled in following multiple investor guidelines ensuring most restrictive guideline/overlay applies
- Experienced in LP, DU, Total Scorecard and GUS Expert in State Bond Loans/Grants/Down Payment Assistance programs and Mortgage Tax Credit Programs
- Underwriting achievements consists of:
- Top producer with error rate of less than 1%
- $15 million signing authority
- Three-time recipient of quarterly underwriter award Two-time recipient of customer service excellence award
- Recipient of overall most valuable operations employee (nominated by internal staff and Account Executives)
Timeline
Regional Underwriting Support Manager
Guaranteed Rate
09.2019 - Current
Branch Operations Manager
Bay Equity Home Loans
08.2012 - 08.2019
Lending Manager
Wells Fargo
07.2010 - 08.2012
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