Jennifer Gordon
Lexington,KY
Summary
Seasoned Office Administrator with over three decades of experience, including impactful roles at Clear-Vue Windows. Excelled in leveraging Microsoft Office for efficiency, leading teams at Silver Roots, and enhancing customer service at the United States Post Office. Known for exemplary leadership, attention to detail, and fostering significant improvements in workflow and client satisfaction. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
36
36
years of professional experience
Work History
Office Administrator
Clear-Vue Windows
Safety Harbor , FL
07.2018 - 12.2022
- Used Microsoft Office tools for analysis and communication
- Developed and implemented office procedures to improve efficiency and accuracy of administrative tasks
- Established and maintained working relationships with customers and vendors
- Answered phones professionally while providing accurate information about company products or services
- Processed invoices, payments, and incoming and outgoing mail
- Provided customer service support, responding to inquiries in a timely manner
- Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate personnel
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Responded quickly to meet customer needs and resolve problems
Downsizing and Packing Services for Seniors
Silver Roots
Tarpon Springs
04.2015 - 04.2017
- Managed packing team to meet production deadlines and shipping schedules
- Oversaw packing operations for safe, secure transport
- Developed and maintained efficient packing procedures to optimize product flow
- Promoted teamwork and collaboration to achieve production goals efficiently
Clerk/Supervisor
United States Postal Sevice
St. Petersburg , FL
12.1986 - 02.2004
- Sorted and distributed incoming mail and packages
- Worked with coworkers to complete tasks
- Managed and coordinated multiple projects while ensuring timely completion
- Identified ways to improve efficiency in operations and implemented process changes
- Met deadlines while working under a time constraint
- Completed data entry tasks with strong focus on accuracy and data integrity
- Performed administrative tasks such as filing, photocopying, faxing, and mailing
- Diffused customer complaints and concerns to maintain excellent customer relations
- Inspected deliveries against purchase orders prior to acceptance
- Managed the flow of mail to ensure timely delivery to customers
Education
High School Diploma -
Seminole High School
Seminole, FLSkills
- Customer service
- Data entry
- Microsoft Office
- General office administration
- Prioritization and Scheduling
- Telephone reception
- Leadership and supervision
- Managing office supply inventory
- Optimistic Outlook
- Multitasking
- Attention to Detail
- Scheduling appointments
Timeline
Office Administrator
Clear-Vue Windows
07.2018 - 12.2022
Downsizing and Packing Services for Seniors
Silver Roots
04.2015 - 04.2017
Clerk/Supervisor
United States Postal Sevice
12.1986 - 02.2004
High School Diploma -
Seminole High School
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