Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Granados

BROWNVILLE,TX

Summary

To obtain a challenging opportunity within an organization where my experience and skills will be fully utilized.

Overview

8
8
years of professional experience

Work History

Customer Service Rep - Teleperformance

Uride
Brownsville, TX
05.2024 - Current
  • Managed high stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Resolved customer complaints with empathy.
  • Responded to customers request for transportation.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Rep - Teleperformance

Optum Bank
01.2023 - 05.2024
  • Interact with clients over the phone
  • Provide assistance to Optum Bank clients
  • Assist member’s with HSA, FSA, HRA accounts
  • Help clients with claims, transactions, balance on accounts

Customer Service Rep - Teleperformance

United HealthCare Group
Brownsville, TX
08.2019 - 12.2022
  • Provide assistance to United HealthCare Clients
  • Interact with clients over the phone
  • Assist clients with claims in connection with doctor’s orders
  • Commitment Champ provide callbacks

Assistant Manager

Burger King
Brownsville, TX
12.2017 - 05.2019
  • Open and close cash for cashiers
  • Inventory
  • Scheduling
  • Interact with clients and deescalated situations
  • Closed Store
  • Supervised employees

Education

High School Diploma - undefined

South Texas Leadership High School
Brownsville, TX

Skills

  • Computer/Office Equipment Skills: Microsoft Word, Power Point, Excel, and multifunction phone
  • Skills: 8 years of knowledge experience working with coworker and overseeing employee performance
  • Other: Work well with other individuals from diverse backgrounds, able to work independently to achieve goals, dependable and hard working
  • Strong verbal communication, empathy an patience
  • Ability to work under pressure

Timeline

Customer Service Rep - Teleperformance

Uride
05.2024 - Current

Customer Service Rep - Teleperformance

Optum Bank
01.2023 - 05.2024

Customer Service Rep - Teleperformance

United HealthCare Group
08.2019 - 12.2022

Assistant Manager

Burger King
12.2017 - 05.2019

High School Diploma - undefined

South Texas Leadership High School
Jennifer Granados