Jennifer Gravely

-Answer phone

-Directs calls

-Takes messages

-Schedules an cancels appointments with customers

-orders parts for jobs for service techs

-Manages Dispatch scheduling

-Gives customer information based on the call an concern

• Collected blood samples efficiently while adhering to safety protocols and infection control measures.
• Maintained accurate patient records and documentation for all phlebotomy procedures performed.
• Assisted in training new staff on proper venipuncture techniques and equipment usage.
• Provided excellent patient care by ensuring comfort and addressing concerns during the procedure.
• Collaborated with laboratory personnel to streamline sample processing and improve turnaround times.
• Implemented quality control measures to enhance accuracy of test results and reduce errors.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Used personal protective equipment correctly to protect coworkers and patients.
• Organized daily work based on collection priority.

• Assisted with patient intake, ensuring accurate data entry in electronic health records.
• Administered vaccinations and performed routine blood draws under physician supervision.
• Prepared examination rooms, maintaining sterile environments for patient safety.
• Educated patients on medication usage and post-treatment care protocols.
• Supported physicians during examinations, documenting findings and patient histories accurately.
• Coordinated follow-up appointments, enhancing patient engagement and continuity of care.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Resolved problems, improved operations, and provided exceptional service.
• Identified issues, analyzed information, and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
• Provided professional services and support in a dynamic work environment.
• Delivered services to customer locations within specific timeframes.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

• Constructed pallets using precision tools and equipment to ensure structural integrity.
• Collaborated with team members to optimize workflow and minimize downtime.
• Trained new employees on safety protocols and operational procedures effectively.
• Maintained clean and organized workspaces to uphold safety standards.

• Utilized air hammers, drills and power tools to build pallets and crates.
• Inspected materials for quality before loading.
• Transported goods from racks, shelves and vehicles via forklift and pallet jack.
• Supplied loading equipment and team members with empty pallets.

• Operated forklifts and pallet jacks for efficient material handling and movement.
• Inspected materials for quality assurance, maintaining high standards in production.
• Implemented process improvements that enhanced productivity in pallet building operations.
• Monitored inventory levels of raw materials to support continuous production flow.
• Maintained clean and organized work environment to comply with safety regulations.
• Manufactured wood pallets and crates with nail guns, table saws and chop saws.
• Operated pallet jack to pull orders out of storage areas.
• Transferred loaded pallets onto delivery or storage areas.
• Informed supervisor of equipment malfunction quickly to minimize downtime.
• Used nail claws to remove nails from incorrectly nailed pallets.
• Monitored product on conveyor to identify and cull packages with damages or defects.