JENNIFER GREBE
Wheat Ridge,CO
Summary
Efficient Office Assistant with 4 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
27
27
years of professional experience
Work History
General Office Clerk
Bayaud Enterprises @ Federal Highway
Lakewood, CO
05.2022 - Current
- Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
- Obtained receipts for registered and insured mail.
- Answered telephones, directed calls and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Troubleshot office equipment, computer hardware and software issues.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
COVID-19 Contact Tracer
Express Employment @ Lakewood Library
Lakewood, CO
10.2021 - 02.2022
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Analyzed protected health information sharing for public health emergencies.
- Enforced regulatory policies and procedures across different teams and programs.
- Produced reports outlining assessments completed and follow-up recommendations.
Medical Records Technician
Stride Community Health Center
Wheat Ridge, CO
11.2019 - 08.2021
- Pulled patient records and transferred information to appropriate parties.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned and validated medical records for upload.
- Scanned incoming documentation.
- Obtained information by contacting appropriate personnel or patients.
- Answered phone calls and welcomed visitors to office.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Customer Service Liaison
Stride Community Health Center
Wheat Ridge, CO
05.2019 - 11.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Field Service Representative
Acelity
Englewood, CO
01.2014 - 05.2019
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Drove and maintained company vehicle, keeping in peak condition.
- Observed field safety protocols to prevent injuries and accidents.
- Explained and demonstrated equipment operations to customer.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Handled telephone support calls to determine issues and provide solutions.
- Transported and safely delivered items to prevent damage or loss.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Inspected vehicle and maintained gas, oil and water levels.
Newspaper Carrier
Denver Post
Golden, CO
02.1996 - 01.2014
- Maintained records pertaining to driving expenses, mileage, gasoline, oil and tire changes.
- Performed routine inspection and preventive care on delivery vehicle for optimal performance.
- Assembled newspapers with insert materials to prepare for delivery.
- Delivered newspapers to business and residential customers on assigned route.
- Planned and adjusted routes for changing conditions with global positioning system equipment to minimize delivery delays.
- Exercised time management skills to deliver newspapers within pre-established timeframe.
Education
High School Diploma -
Wheat Ridge High School
Wheat Ridge, COSome College (No Degree) - Business Administration
Red Rocks Community College
Denver, COSkills
- Patient-Centered Care
- Active Listening
- Good Work Ethic
- Friendly, Positive Attitude
- Data Management
- Team Management
- Solid experience and familiarity with computer systems, especially Microsoft Word, Excel and e-mail
- Organizational Skills
- People Skills
- Database Entry
- Mail Sorting and Routing
- Calendar Management
- Creative Thinking
- Reliable at Computerized Document Processing Data Entry & Information Retrieval nd Punctual
- Records Management Software
- Switchboard Operation
- Materials Organization
- Service-Oriented
- Government Forms
- Computerized Document Processing Data Entry & Information Retrieval
- Ability to interact positively and confidently
- Knowledge of medical terminology and HIPAA laws and regulations
Affiliations
- Perfect Attendance Awards
- Delighted Customer Award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
General Office Clerk
Bayaud Enterprises @ Federal Highway
05.2022 - Current
COVID-19 Contact Tracer
Express Employment @ Lakewood Library
10.2021 - 02.2022
Medical Records Technician
Stride Community Health Center
11.2019 - 08.2021
Customer Service Liaison
Stride Community Health Center
05.2019 - 11.2019
Field Service Representative
Acelity
01.2014 - 05.2019
Newspaper Carrier
Denver Post
02.1996 - 01.2014
High School Diploma -
Wheat Ridge High School
Some College (No Degree) - Business Administration
Red Rocks Community College