JENNIFER GREEN
Effingham,IL
Summary
Dedicated Customer Service professional with several years of experience. Solid team player with a positive demeanor and proven skills in establishing rapport with customers.
Overview
29
29
years of professional experience
Work History
Support Specialist
Patterson Technology Center
10.2007 - 07.2024
- Managed incoming customer requests via phone, email and chat sessions, in such a manner to ensure the customer’s questions are answered in a timely manner
- Troubleshoot and resolved customer issues in a timely manner for dental software
- Maintained technical expertise and proficiency with all related software and computer systems.
Warranty Administrator
Fedders Corporation
01.2005 - 10.2007
- Process warranty claim credits and issue payment for warranty reimbursement
- Directly assist customers with credit research, processing claims and general warranty inquiries
- Assist management with the reorganization of the current warranty claim system, run statistical reports to assure accurate collection of data.
Graphics Administration Specialist/Sending Coordinator
Yellow Book USA
01.1996 - 01.2004
- Trained and supervised new employees
- Ensured excellent customer service interaction with customers and sales representatives
- Maintained a strict schedule to meet the needs of advertisers, interpreted and ensured accuracy of changes to ad proofs.
Education
Business and general coursework -
Lake Land College
Mattoon, IL01.1993
Skills
- Complaint resolution
- Technical support
- Multi-tasking
- Problem-solving
- Communication
- Flexibility
References
References are available on request.
Timeline
Support Specialist
Patterson Technology Center
10.2007 - 07.2024
Warranty Administrator
Fedders Corporation
01.2005 - 10.2007
Graphics Administration Specialist/Sending Coordinator
Yellow Book USA
01.1996 - 01.2004
Business and general coursework -
Lake Land College
Similar Profiles
Courtney GangiCourtney Gangi
Software Support Specialist at Patterson Technology CenterSoftware Support Specialist at Patterson Technology Center
Matthew MendozaMatthew Mendoza
Histology Supervisor at Wright-Patterson Medical CenterHistology Supervisor at Wright-Patterson Medical Center
Justice McNealJustice McNeal
Medical Technician at Wright Patterson Medical Center Family Health ClinMedical Technician at Wright Patterson Medical Center Family Health Clin
Jett GillumJett Gillum
Sales Associate at Entec ServicesSales Associate at Entec Services
Johnathon PaholkeJohnathon Paholke
Firefighter/EMT at City of EffinghamFirefighter/EMT at City of Effingham