Jennifer Griffin
Chattanooga,TN
Summary
Motivational Leader and Organizational Problem-Solver with advanced supervisory and team-building skills. Achieved significant improvements in employee engagement and performance through effective training and morale-building techniques. Dedicated Customer Service Representative recognized for establishing rapport with clients and enhancing customer satisfaction, contributing to overall company success.
Overview
7
7
years of professional experience
Work History
Baker
Chatta-Cakes Bakery
Hixson, Tennessee
09.2025 - Current
- Prepared a variety of baked goods following custom recipes and quality standards.
- Operated ovens and other equipment to bake products according to established recipes.
- Operated ovens and mixers to ensure consistent baking temperatures and processes.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Packaged finished products efficiently for delivery or sale, ensuring quality presentation.
- Recommended baked goods tailored to customer preferences, enhancing customer satisfaction
- Followed food safety guidelines while preparing all food items.
- Provided customer service by answering questions about menu items or taking orders from customers.
Assistant Manager
Dominos Pizza Inc.
Chattanooga, Tennessee
10.2021 - 05.2025
- Proposed modifications to project plans to enhance alignment with organizational goals.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints escalated to management, ensuring swift and satisfactory solutions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Addressed and mediated conflicts between team members to foster collaboration. between team members in an effective manner.
- Planned and delivered training sessions to boost employee effectiveness and address identified weaknesses.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Designated Hitter
Walgreens
Fort Oglethorpe, GA
05.2020 - 05.2021
- Utilized input from coaches and peers to refine skills and improve teamwork.
- Served as cashier and stocked shelves while assisting customers in the pharmacy and filling prescriptions.
- Managed inventory levels to ensure product availability and optimal stock rotation.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted customers with product inquiries and provided outstanding service experiences.
Customer Service Representative
Marshalls Department Store
Fort Oglethorpe, Georgia
10.2019 - 01.2020
- Documented customer interactions, transactions, and comments to enhance future service quality.
- Resolved customer complaints efficiently, ensuring a positive customer experience.
- Collaborated with internal teams to deliver tailored solutions that met client needs.
Education
High School Diploma -
Lakeview Fort-Oglethorpe High School
Fort Oglethorpe, GeorgiaSkills
- Baking techniques
- Recipe adjustment
- Food safety
- Inventory management
- Inventory tracking
- Workload management
- Staff supervision
- Orienting and training
- Customer service
- Problem-solving
- Adaptability and flexibility
- Employee engagement
Timeline
Baker
Chatta-Cakes Bakery
09.2025 - Current
Assistant Manager
Dominos Pizza Inc.
10.2021 - 05.2025
Designated Hitter
Walgreens
05.2020 - 05.2021
Customer Service Representative
Marshalls Department Store
10.2019 - 01.2020
High School Diploma -
Lakeview Fort-Oglethorpe High School