Jennifer Groff
New Lebanon,OH
Summary
Dedicated retail professional with a solid background in cash handling and inventory management. Committed to maintaining high standards in store operations and driving team success through mentoring and effective staff scheduling.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
O'Reilly Auto Parts
Brookville, OH
04.2025 - Current
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management by monitoring stock levels and assisting with replenishment orders.
- Trained new team members on store policies, procedures, and customer service standards.
- Resolved customer inquiries and complaints promptly to enhance overall shopping experience.
- Conducted regular audits of merchandise displays to maintain visual standards in-store.
- Utilized point-of-sale systems for processing transactions accurately and efficiently.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts
- Processed daily cash transactions with high accuracy and efficiency.
- Reconciled cash drawers and ensured compliance with company policies.
- Managed end-of-day cash reporting and prepared deposits for banking.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cash Office Associate
T J Maxx Store
Daphne, AL
08.2021 - 05.2023
- Processed cash transactions accurately and efficiently to maintain financial integrity.
- Reconciled daily cash reports, ensuring accuracy and compliance with company policies.
- Assisted in training new associates on cash handling procedures and store protocols.
- Daily Deposits and change orders
- Stocked merchandise
- Cash register operations
Stockroom Lead and Lead Cash Office Associate
Ross Dress For Less Stores
Spanish Fort, AL
10.2016 - 05.2021
- Oversaw stock organization to ensure efficient inventory management and accessibility.
- Trained and mentored new team members on operational procedures and safety protocols.
- Conducted regular audits of stock levels to maintain optimal inventory accuracy.
- Implemented process improvements that enhanced workflow efficiency in stockroom operations.
- Coordinated with management to develop strategies for effective merchandise distribution.
- Managed scheduling to optimize staff coverage during peak hours and special events.
- Facilitated communication between departments to streamline inventory replenishment efforts.
- Managed daily stockroom operations, ensuring timely and accurate product placement and retrieval.
- Implemented loss prevention strategies to reduce shrinkage rates within the stockroom area.
- Assisted in recruiting new employees for the stockroom team.
- Increased stockroom efficiency by implementing a new organization system and training team members on proper usage.
- Supervised a team of associates, providing guidance, support, and feedback to foster professional growth.
- Maintained orderly stockroom for ease of retrieval.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
Education
Business Administration And Management
Sinclair Community College
Dayton, OHHigh School Diploma -
Dixie High School
New Lebanon, OH05-2001
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Store opening and closing
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- Mentoring and coaching
- Display setup
- Loss prevention
- Staff scheduling
- Transaction processing
- Records management
- Assignment delegation
- Cash auditing
- Decision-making
Timeline
Assistant Store Manager
O'Reilly Auto Parts
04.2025 - Current
Cash Office Associate
T J Maxx Store
08.2021 - 05.2023
Stockroom Lead and Lead Cash Office Associate
Ross Dress For Less Stores
10.2016 - 05.2021
Business Administration And Management
Sinclair Community College
High School Diploma -
Dixie High School