Jennifer Groves
Dallas,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Teaching Assistant
Jackson Day Charter School
Charlotte, NC
08.2023 - Current
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Head Waiter
Twin Tops Fish Camp
Gastonia, NC
01.2007 - 07.2024
- Greeted customers and escorted them to their tables.
- Provided assistance in resolving customer complaints in a professional manner.
- Verified that all items ordered were delivered correctly to each table.
- Assisted servers with taking orders from customers as needed during peak hours.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
Elementary School Teacher
Community Christian Academy
Bessermer City, NC
08.2021 - 05.2023
- Taught students subject-specific material, learning strategies and social skills.
- Created safe, nurturing environment of trust and respect.
- Handled challenging classroom behaviors with positive and affirming techniques.
- Facilitated small group instruction and activities for students of varying abilities.
Public Relations Specialist
Lifeshare Of The Carolinas
Charlotte, NC
01.2020 - 08.2021
- Delivered program information to public by preparing and presenting press releases, conducting media campaigns and maintaining program-related web sites.
- Presented health education talks at training workshops and conferences in local area.
- Boosted community members' health knowledge through participation in health fairs and events.
- Managed all media, press and public relations issues.
Secretary Specialist
Lifeshare Of The Carolinas
Charlotte, NC
05.2008 - 08.2021
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Assisted with accounts receivable and accounts payable functions.
- Managed multiple calendars and contacts using computer software.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Patient Account Specialist
Atrium Healthcare
Charlotte, NC
05.2006 - 04.2008
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Gathered personal and insurance information from each patient.
- Reviewed insurance information with patients and processed copays.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
High School Diploma -
South Point High School
Belmont, NC2000
Skills
- Product and Service Knowledge
- Relationship Selling
- Account Management
- Team Member Motivation
- Critical Thinking
- Friendly, Positive Attitude
- Employee Relations
- Rule Enforcement
Timeline
Teaching Assistant
Jackson Day Charter School
08.2023 - Current
Elementary School Teacher
Community Christian Academy
08.2021 - 05.2023
Public Relations Specialist
Lifeshare Of The Carolinas
01.2020 - 08.2021
Secretary Specialist
Lifeshare Of The Carolinas
05.2008 - 08.2021
Head Waiter
Twin Tops Fish Camp
01.2007 - 07.2024
Patient Account Specialist
Atrium Healthcare
05.2006 - 04.2008
High School Diploma -
South Point High School
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