Jennifer Gugel
Bedford,TX
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks in high-paced environments, ensuring smooth operations, and supporting executive teams. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
TA - Elementary DAEP
HEB ISD
08.2024 - Current
- Assisted teachers in developing and implementing lesson plans to enhance student learning.
- Supported classroom management by fostering a positive and inclusive environment for students.
- Facilitated one-on-one activities to reinforce instructional materials and promote learning.
- Monitored student progress, providing feedback to teachers on individual performance and needs.
- Adapted instructional strategies based on diverse learning styles and needs of students in the classroom.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Mentored and tutored individual students needing additional help.
- Monitored student behavior in classes and hallways, making sure the implemented rules were being followed.
TA - Elementary Campus Behavior Assistant
HEB ISD
08.2018 - 10.2023
- Implemented behavior intervention strategies to support student development and learning outcomes.
- Collaborated with educators to develop individualized education plans (IEPs) for students with behavioral challenges.
- Monitored student behavior and documented progress, ensuring compliance with school policies and procedures.
- Facilitated small group sessions to teach social skills and conflict resolution techniques.
- Maintained accurate records of student performance, interventions implemented, and outcomes achieved within the scope of confidentiality requirements.
Home Healthcare Provider
Self-employed
11.2017 - 09.2018
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Developed tailored care plans based on individual client needs and health conditions.
- Assisted clients with medication management, adhering to prescribed schedules and guidelines.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Assisted clients with daily living activities, enhancing their quality of life.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
Executive Administrative Assistant
DG Promotions Travel
05.2008 - 10.2017
- Managed executive calendars, ensuring optimal scheduling and prioritization of appointments.
- Coordinated travel arrangements, including itineraries, accommodations, and transportation logistics.
- Developed and maintained filing systems for confidential documents and correspondence.
- Prepared comprehensive meeting agendas and minutes to facilitate effective communication among stakeholders.
- Coordinated executive schedules, prioritizing appointments and ensuring efficient time management.
- Oversaw budget tracking for departmental expenses, ensuring adherence to financial guidelines and accuracy in reporting.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Customer Care Representative
Air Logix/Centene Corp
08.2007 - 04.2008
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Implemented process improvements to enhance response times and service quality.
- Utilized CRM software to track interactions, maintaining accurate customer records and histories.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Contributed to team success, consistently achieving call center performance metrics.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Education
Associate of Arts - Undergraduate - General Studies
Tarrant County College
HurstSkills
- Customer Service
- Clerical Support
- Data Entry
- Microsoft Office Suite (Outlook/Word/Excel)
- Excellent Verbal and Written Communication
- Conflict Resolution
- Team Player
- Confidentiality
- Multi-Tasking
- Detail Oriented
Languages
English
Native or Bilingual
Spanish
Professional Working
German
Elementary
Timeline
TA - Elementary DAEP
HEB ISD
08.2024 - Current
TA - Elementary Campus Behavior Assistant
HEB ISD
08.2018 - 10.2023
Home Healthcare Provider
Self-employed
11.2017 - 09.2018
Executive Administrative Assistant
DG Promotions Travel
05.2008 - 10.2017
Customer Care Representative
Air Logix/Centene Corp
08.2007 - 04.2008
Associate of Arts - Undergraduate - General Studies
Tarrant County College