Jennifer Gutierrez
San Antonio,TX
Summary
Seasoned HOA Manager with comprehensive understanding of property management and homeowner association operations. Skilled in conflict resolution, financial planning, and community development strategies. Demonstrates strong leadership skills, ability to manage multiple properties simultaneously, and success in fostering positive relationships with residents and board members alike. Proven track record in enhancing community satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Administrative Assistant / Property Manager
Wildwood Management Group
San Antonio, TX
12.2023 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained accurate records of all transactions related to HOA finances.
- Ensured compliance with local laws and regulations related to HOA governance and operations.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Store Manager
Birkenstock General Store
San Antonio, TX
03.2018 - 12.2023
- Designed and constructed visually appealing displays to attract additional customers.
- Developed and administered customer service and product training sessions for new employees.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Implemented promotional campaigns and special events to increase traffic flow in the store.
- Maintained cleanliness of store facilities by delegating tasks among staff members.
- Cultivated a loyal customer base by providing excellent customer service and anticipating needs.
General Manager of Operations
American Eagle Outfitters
San Antonio, TX
11 2014 - 2 2018
- Determined staff promotions and demotions, and terminated employees when necessary.
- Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts.
- Reorganized the sales floor to meet company demands and fulfilled customer shipping needs using UPS and USPS methods.
- Worked closely with the district manager to formulate and build the store brand.
- Conducted staff evaluations and determined staff promotions, realignments, and reductions in force as necessary.
- Oversaw all store operations while generating up to $500,000 in monthly sales.
- Store ranked #1 in outstanding service. Feedback communicated up to the Zone VP.
Store Manager
Armani Exchange
San Antonio, TX
08.2009 - 12.2014
- Responsible for overall store operations, including loss prevention and store standards.
- Achieved highest annual store volume of $3.5 million in 2012 as a team.
- Maintained low shrink and gained a high number of clients.
- Oversaw inventory management with cycle counts, audits, and shrinkage control.
- Supervised and led 3 department managers and 15-20 employees.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
Education
Business Administration
San Diego Mesa Community College
San Diego, CASkills
- Cash flow management
- Recruiting
- Team-oriented
- Sales Driven
- Conflict resolution skills
- Meeting facilitation
- Legal compliance
- Strong communication skills
Timeline
Administrative Assistant / Property Manager
Wildwood Management Group
12.2023 - Current
Store Manager
Birkenstock General Store
03.2018 - 12.2023
Store Manager
Armani Exchange
08.2009 - 12.2014
General Manager of Operations
American Eagle Outfitters
11 2014 - 2 2018
Business Administration
San Diego Mesa Community College