Jennifer Ha
Laurel,MD
Summary
Accomplished Field Support Manager with a proven track record at Maxim Staffing, enhancing onboarding efficiency and field support operations. Expert in leveraging field operations and teamwork to streamline processes and improve employee productivity. Recognized for developing effective training programs and conducting impactful needs assessments, significantly boosting team collaboration and problem-solving capabilities.
Overview
11
11
years of professional experience
1
1
Language
Work History
Field Support Manager II, Onboarding
Amergis Healthcare Staffing
11.2022 - 06.2024
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
- Evaluated effectiveness of current onboarding strategies by conducting regular surveys with employees who recently completed the program.
- Served as a resource for managers seeking advice or assistance with their department''s unique onboarding needs.
Field Support Manager I, Onboarding
Maxim Staffing
03.2020 - 11.2022
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Trained new hires in technology required to access company systems and complete job tasks.
- Collaborated with cross-functional teams to address systemic issues impacting field operations and support quality.
Field Support Manager - Payroll, Onboarding
Maxim Government Services
04.2018 - 03.2020
- Evaluated emerging technologies for potential integration into field support operations, staying ahead of industry trends and maintaining a competitive edge.
- Implemented performance metrics to evaluate field support staff effectiveness, leading to targeted improvement strategies.
- Developed comprehensive training programs for new hires, fostering a knowledgeable and skilled workforce.
Government Program Coordinator, Team Lead
Maxim Government Services
01.2015 - 04.2018
- Conducted regular performance reviews for team members to identify areas of improvement and provide constructive feedback.
- Managed cross-functional collaboration, working with HR and Finance departments to ensure seamless data integration for payroll purposes.
- Enhanced team efficiency by providing training on new software tools and payroll regulations.
- Created customized payroll reports for senior management, providing valuable insights into staffing costs and trends.
Government Program Coordinator
Maxim Government Services
10.2013 - 01.2015
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
MBA -
University of Phoenix
Tempe, AZ05.2015
Bachelor of Arts - Marketing
University of Phoenix
Tempe, AZ09.2013
Skills
- Field Operations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Accomplishments
Team Member of the Year, 2022
Contest Winner, 2021
Contest Winner, 2020
Contest Winner, 2019
Contest Winner, 2018
Languages
Vietnamese
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid sick leavePaid time offTimeline
Field Support Manager II, Onboarding
Amergis Healthcare Staffing
11.2022 - 06.2024
Field Support Manager I, Onboarding
Maxim Staffing
03.2020 - 11.2022
Field Support Manager - Payroll, Onboarding
Maxim Government Services
04.2018 - 03.2020
Government Program Coordinator, Team Lead
Maxim Government Services
01.2015 - 04.2018
Government Program Coordinator
Maxim Government Services
10.2013 - 01.2015
MBA -
University of Phoenix
Bachelor of Arts - Marketing
University of Phoenix