Jennifer Hall
Littleton,CO
Summary
Sales professional with a strong history of cultivating client relationships and improving customer satisfaction. Proven problem-solving and communication skills contribute to high productivity and efficient task completion. Expertise in customer relationship management, active listening, and adaptability ensures exceptional service delivery.
Overview
20
20
years of professional experience
Work History
Retail Sales/Color Advisor
Sherwin Williams
Littleton, USA
11.2019 - 03.2022
- Conducted client consultations to assess style preferences and specific needs.
- Initiated conversations with customers to gauge required assistance levels.
- Utilized product knowledge to recommend items aligning with client requirements.
- Promoted products using effective sales techniques, achieving 30% increase in top-grade sales.
Appraiser/Staff Gemologist/Retail Sales
Biondi Diamond Jewelers
Aurora, USA
08.2007 - 05.2019
- Assessed gemstones for quality, clarity, color, cut, and carat weight, ensuring high standards.
- Maintained and calibrated laboratory instruments to guarantee optimal performance.
- Developed vendor relationships to source high-quality gemstones at competitive prices.
- Created custom jewelry designs using computer software and manual techniques.
- Educated customers on proper jewelry care and maintenance procedures.
- Prepared detailed appraisal reports outlining gemstone values based on market trends.
- Collaborated with management to devise marketing campaigns promoting new jewelry lines.
- Engaged casual shoppers by providing product information and recommending merchandise to drive sales.
Retail Sales/Staff Gemologist
Purvis Jewelers
Lakewood, USA
09.2006 - 08.2007
- Verified authenticity, quality and size of gemstones in jewelry being purchased and informed customers of anticipated values and rarity.
- Organized gemstone inventory according to size, shape, color, and other characteristics.
- Analyzed damaged diamonds and stones to determine salvage values.
- Constructed plot diagrams to document stones' clarity characteristics.
- Engaged in suggestive selling techniques to increase sales volume.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers and provided excellent customer service.
- Placed special orders or called other stores to find desired items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Store Manager/Staff Gemologist
Ben Bridge Jewelers
Littleton, USA
08.2002 - 09.2006
- Coached and mentored team members to enhance job performance.
- Led team meetings and one-on-one coaching sessions for continuous improvement.
- Developed and executed strategic plans to meet company objectives.
- Enforced customer service standards to resolve issues and uphold quality.
- Assigned tasks based on team member skillsets to optimize efficiency.
- Conducted interviews and reference checks for potential candidates prior to hiring.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Resolved conflicts by guiding employees on policies and procedures.
Education
International Color Consulting Professional -
QC Design School
01.2024
Certified Gemologist Appraiser -
American Gem Society
01.2006
Certified Gemologist -
American Gem Society
01.2004
Graduate Gemologist Diploma -
Gemological Institute of America
01.2002
Two Years General Studies - Design Emphasis
Front Range Community College
Basic and Advanced Lapidary Courses -
Naja Gems and Findings Company
Skills
- Customer service and satisfaction
- Client consultations
- Sales and retail expertise
- Multi-tasking
- Organizational skills
- Custom design
- Microsoft Office suite
- Event promotion
- Adaptability
- Deadline management
- Quota achievement
- Operations management
- Motivation and mentoring
- Gemological expertise
- Product knowledge
- Display setup strategies
- Conflict resolution
- Attention to detail
- Team collaboration
References
References available upon request.
Timeline
Retail Sales/Color Advisor
Sherwin Williams
11.2019 - 03.2022
Appraiser/Staff Gemologist/Retail Sales
Biondi Diamond Jewelers
08.2007 - 05.2019
Retail Sales/Staff Gemologist
Purvis Jewelers
09.2006 - 08.2007
Store Manager/Staff Gemologist
Ben Bridge Jewelers
08.2002 - 09.2006
International Color Consulting Professional -
QC Design School
Certified Gemologist Appraiser -
American Gem Society
Certified Gemologist -
American Gem Society
Graduate Gemologist Diploma -
Gemological Institute of America
Two Years General Studies - Design Emphasis
Front Range Community College
Basic and Advanced Lapidary Courses -
Naja Gems and Findings Company
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