Jennifer Hall
Lacona,IA
Summary
Detail-oriented Business Systems Consultant with extensive experience in data analysis and technical support. Known for conducting thorough risk assessments and delivering optimized solutions that meet compliance and operational standards.
Overview
10
10
years of professional experience
Work History
Business Systems Consultant
Wells Fargo
West Des Moines, Iowa
08.2015 - 01.2026
- Serve as liaison between business units and technical teams to analyze and resolve business challenges using automated systems
- Analyzed business requirements to optimize system functionality and efficiency.
- Provide technical support in evaluating cost-effective systems and procedures that meet business requirements
- Conduct UAT testing using ALM and support database updates and quality checks
- Develop an maintain business rules or borrower correspondence , including conditional print logic and variable text
- Ensure all communications meet compliance, legal, marketing and investor standards
- Perform reviews in production environments
- Monitor new team members and demonstrate initiative in managing tasks independently
- Tools: MSP, WISP, Sharepoint, ELLER, ALM, Octane
- Provided technical support for system users, resolving issues promptly.
- Conducted risk assessments to identify potential impacts on system performance.
- Developed and implemented system solutions to meet customer needs, such as data analysis and reporting.
- Evaluated new technologies that could improve the efficiency of existing processes or provide additional functionality.
- Resolved complex technical problems by working closely with internal teams.
Education
Some College (No Degree) -
AIB College of Business
Des Moines, IASkills
- Systems analysis
- User acceptance testing
- Business process optimization
- Technical support
- Risk assessment
- Data analysis
- Quality Assurance
- Mainframe & Vendor Environment Navigation
- Strong Organizational & Communication Skills
- Independent & Team Collaboration
Timeline
Business Systems Consultant
Wells Fargo
08.2015 - 01.2026
Some College (No Degree) -
AIB College of Business