Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nyasia Deverger

Charlotte,NC

Summary

Seasoned Application Support Professional with a proven track record at Wells Fargo, enhancing system performance and stakeholder satisfaction through expert application support and agile development methodologies. Skilled in Change Management ,Software Implementation and Release Management, I excel in fast-paced environments, significantly improving project outcomes. Demonstrates exceptional teamwork and communication, ensuring seamless system integrations and upgrades.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Business Systems Consultant

Wells Fargo
02.2023 - Current
  • Managed and executed releases for multiple web applications as a Release and Deployment Engineer.
  • Conducted application regression testing during projects or large-scale system enhancements/break fix resolutions.
  • Release Manager/Engineer for major releases and emergency changes.
  • Ensured proper functionality by testing enhancements or issue resolutions as defined in the BRD and test plan.
  • Managed Change and Release Management for upcoming production release.
  • Executed necessary Imports in Lower and Production environment.
  • Collaborated with team members or communications team to provide updates to stakeholders.
  • Created ad hoc reports for analysis purposes.
  • Demonstrated expertise in understanding system structure.
  • Performed impact analysis on new system implementations and effectively communicated it to stakeholders.
  • Implemented change management processes, ensuring smooth handling of change requests.
  • Collaborated with cross-functional teams to establish release management practices.
  • Conducted post-deployment reviews and performance monitoring.
  • Facilitated seamless change management processes during system updates, minimizing disruptions to daily operations.
  • Enhanced system performance with thorough testing and validation of new software releases.
  • Collaborated with stakeholders to define project scopes and establish realistic timelines for successful completion.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs

Application Development Senior Analyst

Honeywell
04.2022 - 02.2023
  • Designed best practice documentation for development.
  • Facilitated smooth migrations to new systems, minimizing disruptions to business operations and maintaining productivity levels.
  • Enhanced application functionality by identifying areas for improvement and implementing efficient development processes.
  • Efficiently resolved technical issues, providing prompt support for end-users experiencing difficulties with applications or systems.
  • Provided technical guidance and support to junior team members, fostering their professional growth and ensuring adherence to coding standards and best practices.
  • Requirements gathering for Customization and Configurations in Atlassian Toolset (JIRA, Bitbucket and Bamboo).
  • Performed all system administration activities including upgrades and license evaluations related to Atlassian Tools.
  • Provided application support for internal end users of ALM tools; Incident and RITM assignment in Service Now.
  • Managed Sprint Backlog for all vulnerability remediation management efforts; Collaborated with Product Owner on Sprint Reviews.
  • Responsible for upkeep, configuration, and reliable operation of multiple servers.
  • Collaborated with Program Management as it relates to support and project planning.
  • Facilitated Sprint Retrospective Meetings and expedited plans for improvements.
  • Conducted interviews with key business users to collect requirements and business process information.

Systems Operations Engineer

Wells Fargo
02.2020 - 12.2021
  • Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
  • Drafted and updated operations and maintenance manuals to correspond to owned hardware and software assets within overseen equipment.
  • Enhanced system performance with regular maintenance, updates, and optimization of hardware and software components.
  • Designed and implemented effective disaster recovery plans, minimizing business impact during critical events.
  • Provided systems and business reporting for platform integration in an enterprise environment.
  • Identified and addressed issues related to vulnerability management.
  • Managed server decommissioning and periodic application sunsets.
  • Scheduled software patching and performed metrics reporting.
  • Managed configuration drift and ensured compliance.

Application Support Engineer

Wells Fargo- Apex Contractor
04.2019 - 02.2020
  • Addressed technical issues and guided end users through resolution.
  • Increased customer satisfaction by providing exceptional support and resolving issues quickly.
  • Contributed to the successful completion of numerous projects by meeting deadlines and working effectively under pressure.
  • Delivered high-quality application updates using agile methodologies to ensure continuous improvement.
  • Supported SQL servers and development processes in an enterprise-level environment using Agile practices and SDLC compliant processes for Wells Fargo Team Member Technologies at Wells Fargo
  • Troubleshot code defects and issues in applications (LAN Central WANDA) as an active Scrum Team member, utilizing .NET C#, ASP.NET, and PHP
  • Performed database querying and scripting for job creation and retirement in SSMS on various servers
  • Identified issues, conducted root cause analysis, and coordinated changes and fixes
  • Monitored and maintained Autosys jobs
  • Assessed changes for quality, security, and compliance
  • Provided support for code deployment
  • Managed vulnerability assessment and remediation
  • Supported application code deployments and provided post-deployment support
  • Conducted UAT, SIT, and BCP testing for new code
  • Assessed changes to production systems, ensuring quality, security, and compliance, and performed remediation as needed
  • Tracked incoming issues and created change requests using PAC2000 Remedy

Applications Analyst

Cardinal Innovations Healthcare - Contractor
07.2018 - 01.2019
  • Increased end-user satisfaction by providing timely support and resolving technical issues promptly.
  • Application Support for stakeholders and care providers utilizing State mental health software
  • Monitored UAT issue activity recorded on Project SharePoint pages
  • System Administrator for internal users and the provider community
  • Analyzed suspected defects to determine root cause and provide resolution utilizing SQL DB queries
  • Scrum Team Member; Daily Stand Ups
  • Recorded and tracked user inquires requests and suspected defects in Service Now ticketing system
  • Implemented User Story creation and documentation in JIRA
  • Collaborated with Business Analysts to document and recommend changes to software/processes
  • UAT Testing
  • Recommended needed product and process changes that led to increased stakeholder satisfaction

Senior Implementation Consultant

Allscripts
08.2011 - 03.2018
  • Implementation and Product Support for Allscripts/McKesson EMR Clinical Software for Paragon’s Clinical System
  • Trained and supervised staff members to support stakeholder requirements
  • Investigated, resolved and produced documentation (KB's) to resolve functional and technical business issues for end users.
  • National production support for Allscripts/McKesson EMR Clinical Software for Paragon’s Clinical System
  • Identified and resolved issues related to software functionality, upgrade/build issues, testing and product education.
  • Primary resource for project Go-Lives and major release upgrades
  • Recommended corrective measures if applicable and completed retesting for validity.
  • Tracked incidents and enhancement requests via Team Foundation Server and Service Now
  • Wrote comprehensive Test Plans/Cases.
  • Executed system test scripts reported script and analysis status to team lead and/or lead tester.
  • Analyzed business processes to identify business requirement gaps, process inconsistencies, inefficiencies, and opportunities for improvement
  • Improved customer satisfaction with thorough post-implementation support and timely issue resolution.
  • Mentored junior consultants, sharing industry insights and best practices for successful system implementations.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
10.2025

Skills

  • Software Implementation

  • Functional specifications

  • User Acceptance Testing

  • Application support

  • Incident Management

  • Requirements Gathering

  • Software Development Support

  • Configuration Management

  • Business Analysis

  • Systems Analysis

  • Agile Methodologies

  • System Testing

  • Quality Assurance

  • Technical Analysis

  • Change Management

  • Programming Languages

  • DevOps

  • CSS

  • Programming Languages: Java, C#, Net, Python

  • HTML

  • JIRA

  • Service Now

  • Testing and debugging

  • Software Development Tools: JIRA, Confluence

  • Server Management

  • Software Maintenance

  • Database Management

  • Software Deployment

  • Vulnerability Scanning Tools

Certification

  • Certified ScrumMaster (CSM)

Timeline

Technical Business Systems Consultant

Wells Fargo
02.2023 - Current

Application Development Senior Analyst

Honeywell
04.2022 - 02.2023

Systems Operations Engineer

Wells Fargo
02.2020 - 12.2021

Application Support Engineer

Wells Fargo- Apex Contractor
04.2019 - 02.2020

Applications Analyst

Cardinal Innovations Healthcare - Contractor
07.2018 - 01.2019

Senior Implementation Consultant

Allscripts
08.2011 - 03.2018
  • Certified ScrumMaster (CSM)

Bachelor of Science - Information Technology

Western Governors University

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Nyasia Deverger