Shayna Pettway
Kissimmee,FL
Summary
Qualified Project Lead with 20 years driving revenue growth by successfully servicing clients and providing excellent communication. Self-motivated, team-oriented, and driven to handle and accomplish company changes, customer demands, and complex project requirements. Experienced in gathering and translating business requirements especially for API and system integration projects into clear, actionable solutions. Practiced at keeping team morale high while meeting aggressive deadlines. Known for delivering high-impact documentation, enhancing cross-functional collaboration, and aligning product features with business goals.
Overview
8
8
years of professional experience
Work History
Business Systems Consultant
Mutual Of Omaha
Kissimmee, Florida
08.2023 - Current
- Collaborate with stakeholders and product owners to gather, analyze, and document detailed business requirements, with a strong focus on API-related projects.
- Translate business needs into functional specifications, user stories, process flows, and test scenarios.
- Lead requirement walkthroughs and documentation reviews with developers and QA to ensure clarity and alignment.
- Troubleshoot production issues, manage support tickets, and assist with training to drive adoption and reduce user friction.
- Contribute to strategic planning by recommending product enhancements that support business growth and customer experience.
- Conduct regression and UAT testing to validate software changes and ensure delivery quality.
IT Controls & Documentation Analyst
KPMG
Orlando , FL
06.2021 - 08.2023
- Maintained and updated technical documentation supporting SOX compliance and audit-readiness.
- Partnered with teams to perform COBOL data analysis and improve documentation for multiple enterprise systems.
- Created process manuals, functional specs, and data flow diagrams to support new implementations and vendor upgrades.
- Participated in cross-departmental meetings to refine project objectives and enhance solution outcomes.
Team Lead/IT Project Analyst
Wyndham Destinations
Orlando , FL
04.2019 - 05.2021
- Coordinated the evaluation, documentation, and rollout of new and enhanced systems.
- Presented technical findings to leadership and collaborated on improvement strategies.
- Supported cross-functional testing and user feedback integration for system enhancements.
Consumer Finance Specialist
Wyndham Destinations
Orlando , FL
08.2017 - 04.2019
- Delivered knowledgeable customer support and worked with systems team to identify pain points in user journeys.
- Reviewed account data, suggested improvements, and helped implement workflow changes.
Skills
Business & Technical Skills
Business Requirements Gathering
API Integration & Documentation
Functional Specifications & Use Cases
UAT / Regression Testing / QA
Agile Methodology / Scrum
Product/Process Improvement
Stakeholder & Vendor Engagement
JIRA / Confluence / SAP / COBOL
SOX Compliance
Data & Systems (currently developing proficiency )
SQL: SELECT, WHERE, JOINs, GROUP BY, INSERT, UPDATE
Snowflake: Writing basic queries, filtering data, exploring tables
Database Concepts: Tables, Relationships, Primary/Foreign Keys
Data Analysis & Visualization Tableau
Johnson & Wales University
- Attended 2003–2006 in Providence, RI, Business Finance
- Google Project Management Certificate – Coursera (06/2023)
Timeline
Business Systems Consultant
Mutual Of Omaha
08.2023 - Current
IT Controls & Documentation Analyst
KPMG
06.2021 - 08.2023
Team Lead/IT Project Analyst
Wyndham Destinations
04.2019 - 05.2021
Consumer Finance Specialist
Wyndham Destinations
08.2017 - 04.2019