Jennifer Hall
Operations Professional
Paso Robles,CA
Summary
Dedicated tax professional specializing in tax compliance, financial analysis, and regulatory reporting, recognized for adaptability to evolving needs while consistently delivering dependable, detail-oriented results. Proven ability to enhance customer satisfaction and operational efficiency through the implementation of innovative solutions that promote process transparency. Strong commitment to elevating team performance and driving customer success demonstrated through diligent accuracy and time efficiency in data entry. Expertise in leveraging analytical skills and meticulous attention to detail ensures prompt and accurate resolution of complex tax issues.
Overview
22
22
years of professional experience
Work History
Senior Sales Tax Analyst
Avalara
11.2022 - 11.2025
- Optimized onboarding workflows for Bevalc returns, focusing on improving customer satisfaction and operational efficiency.
- Facilitated new customer onboarding in returns console to guarantee accurate nexus configurations.
- Authored detailed guides and led training initiatives on Bevalc returns EOS processing, focusing on error reduction strategies.
- Managed internal onboarding tracker and welcome packet to streamline onboarding processes and improve transparency.
- Executed filing procedures for California beer and wine importer returns, focusing on tailored solutions for customer needs.
- Analyzed tax returns for inconsistencies, implementing necessary corrections to maintain compliance and accuracy.
- Maintained current knowledge of tax legislation and compliance standards to ensure adherence.
Bevalc Project Manager
Avalara
04.2022 - 11.2022
- - Researched internal systems for optimal use, enhancing product efficiency.
- - Developed project timelines, ensuring structured execution.
- - Led cross-functional teams to meet project goals on schedule.
- - Established processes for project tasks, enabling smooth operations.
- - Supported product implementation for seamless integration.
Manager, Core Compliance
Avalara
01.2019 - 04.2022
- - Led core compliance operations, fostering cross-divisional synergy.
- - Implemented strength-based management models to improve performance.
- - Managed escalations, driving operational excellence and customer satisfaction.
- - Documented processes for consistent service delivery.
Manager, Customer Success
Avalara
01.2019 - 12.2019
- - Led daily operations of the customer success team.
- - Served as the main client contact, ensuring exceptional experiences.
- - Developed comprehensive onboarding processes for diverse clients.
- - Mentored staff in professionalism and communication, enhancing service quality.
Compli Tax Reporting Specialist
Compli
01.2018 - 12.2019
- - Processed tax filings and payments, ensuring compliance.
- - Maintained accurate records and resolved client issues promptly.
eCompli Support Specialist
Compli
08.2017 - 01.2018
- - Assisted clients with technical and compliance queries.
- - Streamlined support processes, reducing response time.
eBanking & Cash Management Services Manager
Heritage Oaks Bank
12.2015 - 11.2016
- - Directed staff development and drove performance enhancements.
- - Managed customer service operations, boosting satisfaction.
Service Solutions Manager
Heritage Oaks Bank
11.2012 - 12.2015
- - Spearheaded eBanking solutions, revolutionizing customer experience.
- - Managed cross-functional initiatives and vendor relationships.
eBanking Manager
Heritage Oaks Bank
09.2008 - 11.2012
- - Led team of 8 through vendor and system conversions.
- - Created strategic processes improving departmental efficiency.
Business Services / Central Services Rep
Heritage Oaks Bank
09.2003 - 09.2008
- - Managed ATM and debit card operations.
- - Coordinated system conversions and dispute resolutions.
Education
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA01.1993
Early Childhood Education
Cuesta College
Paso Robles, CA01.1996
High School Diploma - undefined
Adolfo Camarillo High School
Camarillo, CA01.1993
Skills
- Operations & Compliance
- Leadership & People Management
- Proficiency in financial analysis, reconciliation and payment processing
- Customer service excellence
- Audit Management
- Data Entry, Management & Analysis
- Continuous process refinement and updated documentation
- Technical assistance and training
- Project & Task Management
- Proficiency in Microsoft Office suite, Google suite, Adobe, Salesforce, Slack, Workday, Zoom, Canva, ChatGPT
- Experienced in various state sales, excise, & wholesale beverage alcohol tax filing, licensing and product registration
- Business written and verbal communication internal and external
Timeline
Senior Sales Tax Analyst
Avalara
11.2022 - 11.2025
Bevalc Project Manager
Avalara
04.2022 - 11.2022
Manager, Core Compliance
Avalara
01.2019 - 04.2022
Manager, Customer Success
Avalara
01.2019 - 12.2019
Compli Tax Reporting Specialist
Compli
01.2018 - 12.2019
eCompli Support Specialist
Compli
08.2017 - 01.2018
eBanking & Cash Management Services Manager
Heritage Oaks Bank
12.2015 - 11.2016
Service Solutions Manager
Heritage Oaks Bank
11.2012 - 12.2015
eBanking Manager
Heritage Oaks Bank
09.2008 - 11.2012
Business Services / Central Services Rep
Heritage Oaks Bank
09.2003 - 09.2008
Early Childhood Education
Cuesta College
High School Diploma - undefined
Adolfo Camarillo High School
High School Diploma -
Adolfo Camarillo High School
Courses & Continuing Education
- Early Childhood Education, Cuesta College
- Childhood Trauma and Its Effect on Behaviors and the Brain, Post Institute & Cuesta College
- Trauma Informed Care, Post Institute